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Clerk

3 months ago

Guelph, Ontario, Canada Guelph Public Library Full time

Title:
PT Clerk (contract)

Supervisor:
Branch Supervisor

Employee group:
Union (CUPE)

Job Grade: 5

Hours: 10 to 20 hours per week (includes evenings, weekends and some Sundays)

Job Summary:

A Clerk 5 is responsible for circulation duties, collection maintenance plus department specific duties.

All employees are required to:

  • Promote the Guelph Public Library Mission Statement
  • Provide exemplary customer service
  • Cultivate a healthy and safe workplace

Duties:

A. Circulation

  • Performs circulation functions such as checking in/out library materials; shelving materials; shelf reading; registering new library members, entering short records for library items/adding/deleting catalogue items, using the voice notification system; transferring items in rotating collections, processing physical materials
  • Experience handling a high volume of payments and transactions using safe and secure practices; Has familiarity with operating a pointofsale system and balancing monies
  • Maintains the visual standards of the library including assisting in the implementation of displays, orderly shelving of library materials and service desk/workroom areas
  • Checks library materials and equipment to determine need for repair; may do minor repairs on library materials
  • Assists with clerical duties such as preparation of courier boxes/mail, ordering and restocking photocopier/office supplies

B. Other

  • Operate office equipment (e.g. Photocopier, computer, debit machine, etc.)
  • Answer telephone and direct calls to the appropriate departments/staff
  • Make referrals to other library staff members as appropriate
  • Deliver programs and events
  • Assist in maintaining:
i. an inviting and orderly library environment,

ii. Prompt and efficient customer service at all service desks

  • Perform other duties as required

Department Specific Duties

A. Circulation - Main and Branches

  • Process magazines paperback/pull request/holds list

Qualifications:

A. Education

  • A minimum grade 12 education

B. Experience

  • Oneyear recent (within the last 5 years) experience as a customer service representative (one year is defined as 1820 hours over a course of a maximum 3 years). Clerical related experience in the provision of library services is preferred
  • Knowledge of the online catalogue and circulation modules would be an asset
  • Knowledge of the Occupational Health & Safety Act.

C. Skills

  • Outstanding customer service skills with the ability to effectively resolve customer inquiries/complaints in a courteous and efficient manner.
  • Intermediate skills in MS Office (Word, Excel, Outlook, and Power Point); keyboarding minimum 35 wpm
  • Excellent verbal and written communications skills with the ability to communicate with all levels of staff, stakeholders and the public.

D. Other

  • Ability to work well in a team environment and be able to assist with multiple tasks
  • Ability to perform light physical work, bend, reach and lift up to 25kg
  • Ability to work at all branches

Pay rate:
As per the Collective Agreement

Job Types:
Part-time, Fixed term contract

Salary:
$24.67 per hour

Day range:

  • Monday to Friday
  • Weekends as needed

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person