D365 Ce Business Analyst

2 weeks ago

Ottawa, Ontario, Canada Avanade Full time
Come join us


As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer.

You'll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.

This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.


Together we do what matters.
Skills and experiences

  • You have a passion for learning along with good business sense and time management
  • You know how to manage your clients' expectations effectively
  • Strong consulting skills and clientfacing experience with an implementation partner and/or end user
  • You've likely achieved a Bachelor's degree or equivalent in a relevant field
  • Experience with the Microsoft Dynamics 365 Customer Engagement modules. Experience within the D365 for Marketing module preferred, but not required.
  • At least one fullcycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
  • Ability to obtain a Canadian Reliability Clearance upon hire
About you

Characteristics that can spell success for this role

  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Clientcentric attitude
  • Passion for learning and development
What you'll do

  • Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
  • Participate in client workshops to analyze and design solutions for workstreams
  • Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
  • Prototype, configure, and test respective business processes
Enjoy your career

Some of the best things about working at Avanade

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Realtime access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits
Employee Benefits at Avanade | Avanade

A great place to work

  • As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purposebuilt for businesscritical, leadingedge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look
  • We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
  • Create a future for our people that focuses on


 Expanding your thinking
  • Experimenting courageously
  • Learning and pivoting
  • Inspire greatness in our people by


 Empowering every voice
  • Encouraging boldness
  • Celebrating progress
  • Accelerate the impact of our people by


 Amazing the client
  • Prioritizing what matters
  • Acting as one

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