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Law Bookstore Lead

4 months ago

Toronto, Ontario, Canada University of Toronto Press Full time
Here's what you'll be doing....

As a secondary key holder, you'll support the day-to-day operation of the Law Bookstore. Supporting the execution, implementation and ongoing operations of the Law Bookstore floor. Responsible for executing floor displays, visual merchandising, and customer service/selling, and replenishment of the stock on the sales floor. You'll be the initial customer point of contact ensuring that all customers receive a consistent and positive shopping experience.

eCommerce order fulfillment and transfer of web orders between the Law Bookstore and all other locations are part of the key tasks.

Along with supporting the Koffler trade book business as needed.

You'll you help to develop good relations between the Bookstore and faculty, staff, students, and administration of the Faculty of Law & other nearby colleges.

In this role, you'll work up 25-40 hours weekly, including occasional evenings and weekends.

Key Responsibilities include:

  • As a key holder, open/close and operate the store independently
  • Operate a point of sale terminal (POS), processing payments
  • Provide excellent and consistent customer service and communication
  • Ensure the store is fully stocked, well organized and priced with current signage
  • Organize stock transfers and eCommerce order fulfillment; organize customer pickups of eCommerce orders at the Law Bookstore
  • Participate in the textbook return process
  • Train and supervise temporary backtoschool employees on daily operations, procedures and policy
  • Work with the trade/text book team at Koffler, including working shifts at the Koffler bookstore as needed
  • Additional related duties as assigned

Education, Qualifications, and Experience:

  • Post-Secondary graduate or equivalent combination of education/experience
  • Minimum 1year retail experience; key holder experience
  • Experience with visual displays/merchandising

Knowledge, Skills, and Attributes:

  • Team player with excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Excellent leadership ability
  • Comfortable working in a handson, physically demanding environment
  • Move cartons/product weighing up to 40 pounds
  • Ability to handle multiple functions and prioritize in a busy environment
  • Selfstarter who can work independently and collaborate well on a team
  • Conscientious, efficient, dependable, energetic with a positive attitude
  • Values matter to you. You bring your whole self to work and you live our values of accountability, innovation, respect, and customer focus

About our Team:


With a bookstore on each University of Toronto campus and strong online presence and ecommerce, the U of T Bookstore provides many important services and products to the university community, including textbooks, general interest books, technology products, and U of T branded clothing, school supplies, and gift products.


About University of Toronto Press:


As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change.

With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization.

With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours.

UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

Company

University of Toronto Press

Location

Bookstore, Downtown Campus

Opening Date

Aug 03, 2023

Starting Date

Aug 14, 2023