Administrative Assistant, Intake

2 weeks ago

Toronto, Ontario, Canada Royal College of Dental Surgeons of Ontario Full time
The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation.

As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first.

We are committed to transparency, accessibility, openness and fairness in all our work.


Bring your excellent administrative and customer service skills to our team as an Administrative Assistant, Intake within our Professional Conduct and Regulatory Affairs (PCRA) department.


The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College's Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.


You will be responsible for supporting the efficient intake of complaints and reports as well as providing administrative support for the team of Complaints Associates in their investigation of Track 1 files.

You have excellent customer service and administrative skills with a keen eye for detail and accuracy. You enjoy working collaborative within a dynamic team environment. You excel at multi-tasking, prioritizing and meeting tight deadlines.

What can I expect to do in this role?

Reporting to the Administrator, Intake, you will:

  • Receive and process all inquiries, complaints and reports
  • Prepare customized and standard correspondence using Microsoft Word templates
  • Compile prior decisions involving members for all complaint and report files, in accordance with legislated deadlines
  • Create and update complaint and report files using the College's case management software and keep the intake tracking system accurate and up to date
  • Provide administrative support to the team of complaints associates and alternative dispute resolution (ADR) administrator including processing mail, preparing standard correspondence, acknowledging original dental/medical records, filing, printing, copying/scanning
  • Close Track 1 complaint files upon completion
  • Contribute to continuous improvement initiatives by attending and contributing to team meetings and projects
  • Other duties as required
What skills and background do I need?

The Administrative Assistant, Intake requires:

  • Completion of a two
- to three-year community college program or equivalent experience

  • Two to three years of positionrelated experience preferred
  • Proficiency in Microsoft Office and Adobe Acrobat; experience with case management systems an asset
  • Excellent written/oral communication skills
  • Exceptional attention to detail and accuracy
  • Professional telephone manner and ability to interact with diverse personalities
  • Excellent organizational skills and ability to prioritize assignments in a fast paced environment
  • Demonstrated maturity, reliability and dependability in the workplace
  • Experience working in a health care setting or working with vulnerable people an asset
  • Demonstrated natural curiosity to ask questions, review research; identify all required and relevant information
  • Experience in a legal or regulatory environment an asset
  • Ability to maintain confidentiality
  • Demonstrated ability to sift through large amounts of information
  • Experience in a legal or regulatory environment an asset
  • Ability to maintain confidentiality
  • Fluency in French is an asset
Compensation and Benefits

  • Base annual salary is between $49,675.47 to $55, this will be prorated for the duration of the contract), and is commensurate with experience
How do I apply?

Our recruitment process is conducted remotely unless otherwise specified.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

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