Intake Coordinator

6 days ago

Toronto, Ontario, Canada Newcomer Women's Services Toronto Full time

Position Title:
Intake Coordinator - Admin Support

Reporting to:
Employment Services Program Manager

Classification:
Bargaining Unit position

Status:
This is a 12 months full time maternity leave coverage position

Location : 355 Church St #201, Toronto, ON, M5B 0B2

Working Hours:
Typically, 5 days per week from Monday to Friday (35 hours a week).

Hourly Rate:
$22.68

Application Deadline:
May 20th, 2024

***As a member of the Employment Team, you will be involved in providing integrated employment support to all service users of Newcomer Women's Services Toronto (NEW). The Coordinator is the first point of contact for the organization and will assist in carrying out the administrative operations for all Employment programs in accordance with the standards set out by the organization and its funders.


The Intake Coordinator is responsible for efficiently and accurately answering enquiries on the phone and in person to new and existing clients, as well as providing general information in a warm professional manner ensuring customer service satisfaction at all times.

In addition, the position is responsible for providing administrative support to staff ensuring that schedules are managed and data entries are entered in a timely manner.

The coordinator is also responsible for coordinating activities related to intake, customer service, and employer accounts in CAMS.

The role will maintain contact with clients through intake and referrals and provide administrative support including filing and ensuring that schedules and databases have accurate information and are managed efficiently.

The coordinator will notify customers of new workshops and services. As well, the incumbent will work as part of the team to manage new and dormant files. The coordinator will manage the resources in the reception by replenishing and ensuring they are current and reflect the needs of customers

DUTIES & RESPONSIBILITES

  • Manage the front desk at the reception answering telephone and walkin queries, accurately and efficiently by adhering to the agency's customer service standards. The standards are defined as a level of quality service that meets or exceeds the expectations of the client according to the stated accountabilities for answering all inquiries
  • Support the Employment Program staff by acting as an agency triage by assessing client needs and providing accurate internal program referrals
  • Provide initial information about agency programs and services
  • Book clients for Intake appointments, information sessions and workshops by collecting tombstone information to ensure appropriate service and to reduce over booking. In addition, enter information into data management systems (CAMS and Internal OS) by collecting basic information to ensure appropriateness and for statistics
  • Maintain records of transactions and contacts with clients. In addition, enter and update client profiles into the organization's database.
  • Provide clients with reminder notice to the sessions to ensure their participation.
  • Assist with scheduling appointments for the Employment Counsellors and Job Developers
  • Prepare file folders for case management and maintain an adequate supply of intake and assessment forms
  • Manage the file distribution process by ensuring that files assigned for case management are reflective of available employment consultants, and that files for unavailable (vacation, sick) staff are reassigned, in order to reduce client's wait time
  • Prepare forms and enter employer and data in an errorfree manner and maintain the databases
  • Identify and address client issues through active listening and respond in a timely manner
  • Enter placement incentive data in Cams EOIS database ensuring that the necessary accurate information is received from the Job Developer team in a timely manner
  • Assist with mail distribution both incoming and outgoing as well as ensure adequate supply of postage stamps for prompt delivery
  • Responsible for ordering office supplies and tracking inventory in an efficient way and Liaising with organizations suppliers/vendors as assigned
  • Provide Intake/statistical reports in order to ensure efficiency and track progress in service delivery
  • Actively listen to client issues and work with the team to address them and find resolution in a timely manner
  • Assist with outreach and marketing to promote the products and services of the organization to increase awareness and attract new customers
  • Ensure client satisfaction through maintaining ongoing, effective communication with clients, partners, and the community
  • Submit monthly Intake activity report to the EO-Manager
  • Submit weekly operational report of Intake to the EO
  • Manager
  • Other duties/tasks might be assigned by the Manager

TEAM CONTRIBUTIONS AND EXPECTATIONS

  • Committed to the contribution toward program targets and outcomes as defined by the funders upholding organization's mission/visi

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