Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada Pride Marine Group Ltd. Full time

Pride Marine Group is seeking a full-time permanent Customer Service Representative (service advisor) for our Ottawa location

Who We Are
For over 35 years, Pride Marine Group has been creating personalized watercraft experiences.

We don't just sell boats—we help bring customer's visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalleled service.


What You Bring to the Role

  • Ability to provide an exceptional level of customer service
  • Outstanding verbal and written communication skills
  • Professional demeanor and appearance
  • Proven ability to multitask and be self motivated
  • Ability to handle customers under challenging situations
  • Excellent computer skills and basic understanding of math
  • Commitment to personal development

What You'll Do

  • Create, update and assign work orders
  • Use a menu selling approach when quoting customers
  • Provide excellent service for both retail and internal customers
  • Communication with service team and customers
  • Schedule technicians while being mindful of delivery timeline expectations
  • Proactively sell and schedule routine maintenance
  • Ensure appropriate levels of customer communication
  • Clear communication with customers regarding expectations and quotes
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Collect payment upon completion of work
  • Maintain zero dollars in accounts receivable over 30 days
  • Refer potential sales leads to Location Manager
  • Achieve Customer Satisfaction Index (CSI) target
  • Work with Location Manager to achieve budget goals
  • Work as a team with all Crewmembers
  • Follow all Health & Safety policies and procedures
  • All other duties as assigned

What We'd Like From You

  • 2 to 4 years customer service experience in the automotive or marine industry considered an asset
  • Able to work irregular hours during peak periods including weekends

What's In It For You

  • Full benefits
  • Hourly bonus based on meeting monthly budget targets
  • Defined training plan
  • Annual workplace improvement allowance of up to $150
  • Demo boat for shared employee use at each location

We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.

Job Types:
Full-time, Permanent

Pay:
$22.00-$26.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Experience:

  • Customer Support or
Client Services: 2 years (preferred)

  • Automotive or
Marine Industry: 2 years (preferred)

Work Location:
In person

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