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Slot Attendant-ele

3 months ago

Surrey, British Columbia, Canada Great Canadian Full time

Position Summary

Under the direct Supervision of the Manager, Slot Operation, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines.

Ensures adherence to the Company" s policies and procedures, motivates and leads by example and supports Great Canadian" s learning environment while establishing a safe and welcoming work environment for all team members.


Key Accountabilities
Duties and responsibilities for our next Slot Attendant will include:

  • Actively monitors and observes slot players and machines within assigned area and offers assistance, instruction and advice on the various types of games and machines in the Resort
  • Act as a frontline customer service liaison including answering questions about slot games and our facility to create a fun and high energy environment for all our guests
  • Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
  • Reset machines after jackpot processing
  • Change bills
  • Reserve machine for Slot players
  • Fill ticket printers and restock ticket paper
  • Verify and pay off jackpots and cancel credits
  • Actively seek out and address customer needs and machine problems
  • Assist with awareness of and excitement for ongoing and upcoming Casino promotions
  • Promote BC Gold Encore Card membership and usage to slot players
  • Provide prompt, courteous service to assure guests have an enjoyable gaming experience
  • Ensure tidiness of the assigned area at all times
  • Keep control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift
  • Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
  • Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
  • Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
  • Preserve Casino and guest confidentiality while at work and away from work
  • Adhering to all GCGC, BCLC and HR policies as they relate to functions of the position
  • Perform other duties as assigned based on operational needs

Education and Qualifications

  • Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hour per day, seven days a week
  • Cash handling experience
  • Manual dexterity, technical aptitude and trouble shooting ability is an asset
  • Basic knowledge of slot machine functions is an asset
  • Superior interpersonal, communications skills and mathematical skills
  • Ability to work well in a team environment and ability to multi task
  • Ability to use twoway radios and maintain professional radio etiquette at all times
  • Must be able to work in a fast paced, busy environment
  • Must work well under pressure
  • Serving It Right certificate required
  • Superior customer service skills
  • Adherence to the high standards, methods and procedures of gaming at GCE
  • A minimum of 6 months experience with Great Canadian Entertainment
  • The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
  • A willingness to learn, develop and achieve new skills for personal and professional development
  • Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence