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Account Manager

3 months ago

Vancouver, British Columbia, Canada SkyHive Technologies Inc. Full time

What You Can Expect
All SkyHivers are rewarded with truly unique professional experiences. We work hard and are passionate about our mission and our customers.

We support each other and work in a highly collaborative, engaging environment to make a positive impact on the world.

We encourage you to reach out to any SkyHive employee to hear their experiences first-hand.

We hold ourselves accountable for helping you reach your career goals in a truly supportive environment, valuing diversity in all its forms.

We love adding new perspectives and appreciate those who ask questions to challenge assumptions, explore new directions, and improve what we've already built.

People evolve and so do companies - we reflect this in how we assemble and grow our team. We support an environment in which every person can bring their full, authentic selves to work.

The Opportunity
SkyHive is looking for an energetic, entrepreneurial Account Manager to work with its Fortune 500 customers.

Your objective is to facilitate and maintain successful relationships with customers, which will be measured by their reference ability, customer satisfaction levels and increased annual recurring revenue levels.

You will also seek out opportunities for new business upsell, cross-sell and services opportunities within those renewal customers.


If you're someone who "acts like an owner" in everything you do, and you have proven success coaching and partnering with your clients, this is a chance of a lifetime to join at an exciting stage of our growth and help shape and develop our growing customer organization.


What You Will Do

  • Ensure a worldclass service experience to SkyHive customers through oversight and collaboration with fellow SkyHive colleagues, customers, and partners across the entire customer journey
  • You will own, drive, and lead the renewals across all accounts, including executing contract renewals
  • You will drive additional revenue through upsell and expand opportunities with existing clients, maintaining an accurate forecast
  • Be accountable to excellence in customer success and customer delivery as measured through Customer Net Promoter Score and other measures such as product adoption and utilization
  • Know your customers: their organization, their key people, and most importantly their goals, and how they can use SkyHive's products to achieve them
  • Deeply understand SkyHive's products, technical and operational use cases, and features, and be confident in recommending how your customers can use them for the best value
  • Conduct regular business review meetings with the customer's senior stakeholders around successes, challenges, and opportunities to expand capabilities, working collaboratively with the Product Implementation Manager, other SkyHive colleagues, and partners to ensure the customer achieves maximum value from their overall investment in SkyHive

What You Will Bring

  • 5+ years of Sales / Customer Success / Account Management experience preferably with large Enterprise/Fortune 500 SaaS organizations
  • Experience with expanding clients across large enterprise deals, preferably with HCM/ATS/LMS products
  • Curiosity and skill in aligning product use cases to business/organizational challenges and opportunities
  • Experience resolving and communicating tactfully, both internally and externally, about issues with both technical and nontechnical audiences
  • Excellent written and verbal communication skills; a confident, compelling communicator and presenter
  • Ability to manage multiple customers and issues simultaneously, across different timezones and countries
  • Proven experience in prioritizing competing demands in a fastpaced environment where things can change quickly

What We Offer

  • Competitive compensation
  • Stock Options
  • Three weeks' paid vacation, paid holidays and birthday leave
  • Comprehensive health benefits package
  • Retirement savings with employer match
  • Paid & unpaid volunteer time off
  • Opportunity to get your foot in the door of a fastgrowing tech company
  • Collaborative team environment
  • Professional development assistance program
  • Social Impact Organization with Certified B-Corp Status
  • Opportunity to explore other departments as training and career continues

About SkyHive


At SkyHive, our purpose is to democratize labor opportunities around the world so that we can all benefit from a more capable workforce and a more efficient global economy.

We've built the world's only Quantum Labor Analytics platform to optimize human economies in real time for companies, communities, and countries.

Essential for digital transformation, our platform informs and benefits the entire job cycle from the individual worker to the corporation to the global economy.

By marrying economic theory with workforce modeling and human analytics, we illuminate the reskilling journey and provide customers with a capable and future-proof workforce that closes the