Manager Technical Management Office

6 days ago


Abbotsford, British Columbia, Canada MD Full time
The Manager Regional Administration (MRA) is responsible for administration and operation of the Regional Office and affiliated District Offices. They provide supervision and support to all administrative staff, helping them to maintain high standards of service to clients.
Supervise all administrative staff in the regional and district offices. Complete hiring, training, and ongoing performance management
Implement and monitor all new internal processes through training and coaching
Coordinate and chair monthly regional administrative meetings to update all administrative staff with new procedures, processes, ideas, and feedback
Oversees administrative back-up coverage to ensure staffing is adequate
Assist in the implementation of, and oversee, marketing initiatives for the region including seminars and Home Office marketing programs
Participate in various management meetings and conference calls as applicable
Work with the advisor/consulting teams within the office to ensure administrative staff can deal with client issues
Maintain office systems including but not limited to network administration, telephone and voice mail programs, reference and product files, branch library and Product & Procedures manual
Liaise with Facilities for leasehold improvements, lease renewals and planned moves
Participate in, or manage special projects, as required
Other administrative tasks as required
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk
Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; managing succession and development planning for the team
Promote an environment of Diversity and Inclusion
Meet high net worth client requirements and ensure the regional team provides a priority level of service to high-net-worth clients
CSC, Conduct & Practices Course, 30-day training
LLQP is an asset
Excellent understanding of front office and back-office processes
The Manager, Regional Administration must demonstrate a high level of initiative and flexibility and have a thorough understanding of the financial services industry
Strong planning and organizational skills; Discretion regarding client data and issues of confidentiality
Bilingualism is considered an asset
Ability to manage multiple priorities in a fast-paced environment

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.
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