Vice President, Brand Management

2 weeks ago

Toronto, Ontario, Canada Ipsos Full time

About Employee and Customer Experience:
Employee and Customer Experience at Ipsos is All Things Experience.

Our mission is to equip our clients with the insights they need to make better decisions about their employee and customer experience investments.

We do this through CX and EX research and advisory, cross-channel analytics (digital and physical), and performance measurement across the employee and customer journey.

As Vice President within the Employee and Customer Experience team, your role is to enhance the company's reputation by delivering advisory services to current and new clients at a board and C-suite level.

Building client relationships, you will act as a trusted advisor, expanding networks within existing client organizations and identifying opportunities for cross-selling insight, engagement, culture, and leadership offerings.


Your responsibilities include acquiring and advising new clients, ensuring seamless onboarding, and overseeing project delivery for client retention and growth.

The primary focus for this role will be on Employee Experience and where applicable, the linkage to the Customer Experience.

Collaborating with the CX team and our business development teams, you will contribute to winning new clients through proposals and pitches, ensuring a smooth transition of won projects into the business for delivery.


Partner with senior-level clients, (C-Suite, Board, Insights Lead typically) representing the breadth of research solutions that the Customer Experience Service Line can offer.

Commercial
Drive profitable commercial growth across the client base through consultative selling to retain and diversify the services offered.
Build effective relationships across Ipsos to ensure a strong pipeline of new clients through the Ipsos network.

As a member of the business leadership team work collaboratively with peers to continually improve the culture, employee experience, processes/ ways of working and financial performance of the business.

Contribute to the wider business strategy and direction and ensure delivery of the Company's Vision and Strategy through the Consulting team's objectives.

Hold individuals to account for desired behaviours and culture

Ensure familiarity with company policies and protect Ipsos Canada from willful or unwitting harm through ensuring no breach of research standards, IT security or physical safety procedures occur.

Ensure all work meets the quality standards of Ipsos Canada.

Manage own self-development, identifying development opportunities which are consistent with the development of Customer Experience and Ipsos Canada as a company.

Conduct all the above duties in line with Customer Experience and Ipsos Canada equal opportunities and other agreed policies and procedures.

Significant experience working with and influencing senior clients including CEO's and CPO's within large, complex organizations - ideally gained both client-side and agency.

~ Exceptional stakeholder management, contracting, and scoping skills to create clear client solutions and roadmaps.
~ Able to influence senior clients at C-Suite & Board level, proposing innovative solutions and co-creating new approaches.
~ Financial acumen and strong commercial intellect.
~ At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives.

For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.

This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.


We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.


All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

#Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey.

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