Technical Support Developer

1 week ago

Vancouver, British Columbia, Canada Collage HR Full time

Since 2013 Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company with roughly 30 employees, about to take the next big step toward disrupting a sector that is ready for digital transformation. We're ready to take on the world and we'd like you to join us

The Role: are you up for the challenge?

Aimsio prides itself in providing an excellent response to our valued customers. The technical support rep's primary focus is to assist our clients with questions they have, or investigations/tweaks they may require. However, this isn't your typical support role.

Responsibilities: how will you make a contribution?
  • Respond to incoming customer inquiries by phone or by email in a timely manner
  • Triage incoming requests to ensure urgent requests are handled in a timely manner
  • Use creative problem-solving to resolve customer inquiries. This may involve a programmatic solution, questioning with Implementation Specialists, or assigning work to other team members and following up on its progress
  • Be the primary point of contact for customers with support issues
Qualifications: do you have what it takes?
  • Knowledge of and some experience working with SQL queries
  • Strong written and verbal English communication
  • Experience collaborating with teams
  • Patient and positive demeanor
  • Ability to explain complicated technical concepts to a non-technical audience
  • Highly organized and deadline-driven, with an incredible ability to multi-task
  • Basic understanding of project management methodologies
  • Some experience doing technical (ie. software) support is a huge asset
Location

Aimsio is Remote First which means we're flexible about where you live. However, we can currently only consider candidates who are legally able to work for us in Canada. Our "home cities" are Calgary, Toronto, and Vancouver, so if you live elsewhere, at very least you should expect occasional flights to our home cities in the future for team-building events (we can't wait).

Compensation: get rewarded

You will receive a competitive base salary and our full health and wellness benefits plan. Our employee benefits include full health and dental; a wellness account; paid sick, WeWork Credits, vacation, and flex days; and a RRSP/TFSA Group Savings plan.


Equal Employer

At Aimsio, we take pride in fostering a diverse and inclusive workplace where all individuals are valued for their unique perspectives and talents. As an equal employer, we are committed to providing equal opportunities and maintaining an environment free from discrimination or bias. Join our team and contribute to a culture that celebrates diversity and promotes fairness in all aspects of our organization.


Application

To apply, please submit your resume IN PDF FORMAT (Word documents will not be accepted), and answer our brief application questions.

To be considered, you must be eligible to work in Canada without requiring sponsorship from Aimsio.

We're on Instagram (aimsio_inc), Facebook (@aimsio) and Twitter (@aimsioinc). And please check out our Careers page, too:

This posting will close when a suitable candidate is found.

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