![Fatigue Science](https://media.trabajo.org/img/noimg.jpg)
IT Technical Support
1 week ago
Who We Are
Who We Are Seeking
To continue to extend our lead in the industry by supporting our customers, Fatigue Science is looking to add an IT Technical Support Co-op position.
Position Responsibilities
- Collaborate with product and engineering to provide feedback on product behaviour in the field to facilitate product improvement opportunities
- Raising tickets with engineering when software bugs are observed
- Support hardware team with QC of Fatigue Science technology
- Provide internal IT support to Fatigue Science team members
- Other duties as required (we're a small team there are lots of opportunities for someone to lend a hand and experience development outside of their specific roles)
- Work with senior members of the Engineering and Customer Success teams to improve and advance the Technical Support process at Fatigue Science
Position Requirements
- Fluent in Spanish and English
- Able to commit to an 8month fulltime workterm
- Excellent interpersonal and communication skills with a customer focus (You're as comfortable around people as you are with technology).
- High degree of empathy, ability to connect with people from a variety of backgrounds and roles (In a given day, you may speak to a haul truck operator from a rural mine site, an executive stakeholder or an elite professional athlete).
- Strong analytical and problemsolving skills with a willingness to dig deeper into technical issues
- Proactive, selfstarter and detailoriented mindset
- Comfortable with Android, iOS, macOS and Windows
- Team player with a desire to learn to build skills and expertise (We're keen to help you grow and succeed)
Education & Experience
- Currently enrolled in a Computer Science or Technology related discipline at an accredited postsecondary institution
- Experience with Salesforce ServiceCloud, JIRA, and Confluence is an asset
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