Technical Support

1 week ago

Vancouver, British Columbia, Canada Lock Search Group Full time
Technical Support & Service Advisor - HVACGreater Vancouver or Lower Mainland, BC Our client is one of Canada's wholesale distributor leaders in the heating, ventilation, and air conditioning servicing both the Residential and Commercial sectors. Through their supplier partnerships, a need has grown to add a highly motivated Technical Support & Service Advisor to partner direct with their vendor partners so they can become experts in the products they sell. The primary function of the position is to provide technical support and training to customers and employees alike. The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our clients vendor/supplier partners, their sales and branch customer service team members, and of course to their the customers they support and sell to.Responsibilities include:
  • Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
  • Establish strong relationships with customers and vendors
  • Develop training, tests, and assignments for your coworkers on the product platforms
  • Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
  • Assist with the administration of warranty support for relevant HVAC product lines
  • Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
  • Participate in professional organizations, conferences, networking events, and tradeshows
  • Support the roll-out of new product lines as they develop
  • Provide specs, installation, and operations materials to customers and help support engineering team
  • Provide on site training and demonstrations to your customers and end-users
Qualifications:
  • 3-5 years of direct 'hands-on' technical experience within the HVAC sector is a essential
  • Must possess HVAC-related troubleshooting skills in both commercial and residential settings
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partners
  • Results driven, ability to handle multiple tasks, energetic and self-motivated
  • Possess the ability to be a self- the motivation to create new programs independently
  • Outstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers
  • Comfortable using multiple computer applications
  • Valid Driver's License
If the opportunity to work with an industry leading wholesale distributor providing a competitive salary, bonus and extended benefits, along with significant opportunity for internal career growth is of interest to you, please apply in confidence.To apply directly please send your resume to Cameron Lappin by using the "Apply Now" button.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.Follow us on LinkedIn #LSG40
#J-18808-Ljbffr

  • Technical Support Tier 2

    1 week ago

    Vancouver, British Columbia, Canada Club Support Inc Full time

    Job Type: full-time / remoteRequirements:Technical School Diploma or Degree in Information Technology or Computer Networking and Technical Support, or Computer Engineering, or equivalent work experience, or equivalent knowledge.ExperiencePreferred 4 to 5 years of hands-on IT support and problem-solving experience in a MS Network Environment.Knowledge...

  • Technical Product Development Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Technical Safety BC Full time

    Join Our Team as a Technical Product Development Lead Are you passionate about shaping the future of products through technology? We're looking for someone to lead the development of systems and features. Here's why you should apply: Tech Expertise: You'll use your technical knowledge to connect product goals with development realities. Team Collaboration:...

  • Technical Product Development Lead

    1 month ago

    Vancouver, British Columbia, Canada Technical Safety BC Full time

    Join Our Team as a Technical Product Development Lead Are you passionate about shaping the future of products through technology? We're looking for someone to lead the development of systems and features. Here's why you should apply: Tech Expertise: You'll use your technical knowledge to connect product goals with development realities. Team Collaboration:...

  • Technical Product Development Lead

    2 weeks ago

    Vancouver, British Columbia, Canada Technical Safety BC Full time

    Join Our Team as a Technical Product Development Lead Are you passionate about shaping the future of products through technology? We're looking for someone to lead the development of systems and features. Here's why you should apply: Tech Expertise: You'll use your technical knowledge to connect product goals with development realities. Team Collaboration:...

  • IT Technical Support

    1 week ago

    Vancouver, British Columbia, Canada Fatigue Science Full time

    Who We AreWho We Are SeekingTo continue to extend our lead in the industry by supporting our customers, Fatigue Science is looking to add an IT Technical Support Co-op position. The term of the co-op will be 8 months from May 1, 2023 to December 31, 2023.Position Responsibilities Collaborate with product and engineering to provide feedback on product...

  • Technical Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada ABC Financial Services, Inc. Full time

    Company : TrainerizeIt's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business._Job Description:INTRODUCTION:We are seeking a talented individual to join our team as a Technical Support Specialist. In this role you will play a crucial role in providing advanced...

  • Software Technical Project Leader

    1 week ago

    Vancouver, British Columbia, Canada Ignite Technical Resources Limited Full time

    On behalf of our large client in Vancouver, Ignite Technical Resources is looking for a Project Coordinator to assist the IT Enterprise Architecture team with administrative tasks and coordination responsibilities, such as planning governance meetings and taking meeting minutes. The successful candidate will support EA team members in creating presentation...

  • Technical Support Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada Hamilton Barnes Associates Limited Full time

    Join this team as a Contract Technical Support Engineer Are you ready for a dynamic 12-month contract opportunity with a leading IT services provider? We are currently seeking a talented Technical Support Engineer to join a prominent IT services provider, participating in low-level design, implementation, and troubleshooting/configurations. Demonstrate your...

  • Technical Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada Com Pro Business Solutions Full time

    A successful Canadian supplier of:photocopiers, printers and document solutions since 1998.:We partner with three of the global leaders in office equipment, Lexmark, Sharp and Xerox, which actively support our technical team in providing world-class service.Com Pro offers a pleasant work environment, excellent benefits plan and attractive opportunities for...

  • Technical Support

    2 weeks ago

    Vancouver, British Columbia, Canada G&A ROBOT Full time

    Responsibilities: Troubleshoot and resolve hardware and software issues. Document customer interactions and resolutions in the ticketing system Collaborate with other technical support team members to resolve complex issues Provide excellent customer service by ensuring timely and accurate responses to customer inquiries Assist with the installation,...

  • Technical Support Engineer

    6 days ago

    Vancouver, British Columbia, Canada Microsoft Canada Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Developer Technical Support

    1 week ago

    Vancouver, British Columbia, Canada Collage HR Full time

    Since 2013 Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company with roughly 30 employees, about to take the next big step toward disrupting a sector that is ready for digital transformation. The technical support...

  • Technical Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada Real Estate Webmasters Full time

    REW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...

  • Technical Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada FM On-Demand Full time

    Technical Support Specialist - MacOS/WindowsDescriptionWe're seeking a Technical Support Specialist with a broad skillset and experience supporting both macOS and Windows systems to join our team as a subcontractor, working with us in a full-time capacity.We're passionate about keeping our clients happy and we need a Technical Support Specialist that can...

  • Technical Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada Avigilon Full time

    Job Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...

  • Vancouver Technical Support

    1 week ago

    Vancouver, British Columbia, Canada Jotform Full time

    ABOUT JOTFORMJotform is a San Francisco-based SaaS company with more than 16 million users worldwide. We are thriving and growing, and we've never needed outside funding. That's because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+...

  • Technical Support Analyst

    1 week ago

    Vancouver, British Columbia, Canada University Canada West Full time

    Position Job Title:Technical Support AnalystLocation:University Canada West (UCW) - Vancouver, BCReports To:Senior System Support SupervisorAbout University Canada West:University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver, the university is defined by...

  • Technical Support Representative

    1 week ago

    Vancouver, British Columbia, Canada SelfDesign Learning Foundation Full time

    Contract Posting #: SD1332023ITPosting Date: February 8, 2023Closing Date: Open until filledContract OpportunityTechnical Support RepresentativeTeamITTeam LeadChief Information OfficerSummary of the OpportunityYou'll be working in a purpose-driven organization together with 275+ individuals located across Canada. We're looking for diverse and collaborative...

  • Technical Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Industrial Light & Magic Full time

    Position Summary:We are looking for a Technical Support Specialist to join our Virtual Art Dept team, who reflects the innovative spirit, collaborative mindset and passion for great filmmaking that defines ILM.Partnering closely with the ILM Client Services team, you will contribute to ensuring the Virtual Art Department teams are operating efficiently with...

  • Technical Support Developer

    1 week ago

    Vancouver, British Columbia, Canada Collage HR Full time

    Since 2013 Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company with roughly 30 employees, about to take the next big step toward disrupting a sector that is ready for digital transformation. We're ready to take...