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Laundry Utility

4 months ago

Toronto, Ontario, Canada Fairmont Royal York Full time
Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Job Description:

What you will be doing:


First impressions are everything As a Laundry Utility with Accor Hotels you will have the opportunity to create lasting memories for every Guest by ensuring that all departments receive clean and stain free linens.

The luxury our Guests experience will ensure their return.

  • Consistently offer welcoming, friendly and warm service to external and internal guests.
  • Provide intuitive service, engaging with external and internal guests and anticipating their needs.
  • Foster positive cross departmental relationships to create a seamless experience
  • Follow detailed cleaning standards as set through our ALL Safe
  • Stay Well, Leading Quality Assurance and Accor's brand standards
  • Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
  • Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives.
  • Clean all assigned areas including: sanitizing, dusting, vacuuming, spot cleaning walls and surfaces, sweeping, mopping and removing garbage
  • Safely operate all machines including ironers, dryer and towel folding equipment
  • Separate and sort soiled linens
  • Organize and stock linen carts according to standard
  • Check all linen and terry for stains or tears and remove from circulation for treatment/discarding
  • Report equipment malfunctions to the laundry manager or supervisor immediately
  • Move carts/bins to designated area once adequately packed
  • Load/unload clean laundry into the dryer and operate accordingly
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Working safely to prevent injury
  • Performs other related duties and follow hotel standards as assigned/applicable
  • Will work weekends, holidays and shift work as scheduled

Qualifications:

Your experience and skills include:

  • Previous laundry experience desirable not required.
  • Able to communicate in English, both oral and written.
  • Secondary schooling desirable not required.
  • Basic knowledge of cleaning desired but not required
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to multitask, prioritize duties and complete assigned projects in a timely manner
  • Professional manner, outgoing personality and ability to work on own initiative

Your team and working environment:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 60 lbs
  • Ability to push or pull objects up to 150 lbs
  • Frequent work above shoulder height is required
  • Frequent kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
Additional Information

  • Accor Employee Travel Discount Program
  • Onshift hot or cold meal in The Hive Cafeteria
  • Employee Assistance Program (EAP)
  • Extended healthcare plan coverage
  • Opportunity to develop your talent and grow within the Company and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21