Planning Coordinator

1 week ago

Lower Sackville, Nova Scotia, Canada Nova Scotia Power Inc. Full time

Job Title:
Planning Coordinator

Company, Department:
Nova Scotia Power, Work Management & Resource Allocation

Location:
Sackville, NS

Type of Employment:
Regular, Full Time

Closing Date:
February 25, 2023

Reference Number:10975

At Nova Scotia Power, we're committed to providing safe, reliable electricity so that our customers and communities can thrive.

We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers.

Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.
We are proud to live and work in Nova Scotia.

It's why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities.

Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

We are currently looking for
a
  • Planning Coordinator to join our Work Management & Resource Allocation team in a permanent position.

    Reporting to the Resource Allocation Manager, you will establish a connection between Regionals Planners and the Work Management Specialist to ensure all projects are clear to perform safely and efficiently by obtaining permission from different agencies across Nova Scotia.

    You will be responsible for confirming that all permits, locates, joint use forms, easements, and other requirements for the work to be completed are valid and available to the crews before they are scheduled.

    You will be responsible to track and monitor tasks and inquiries associated with customer service requests and communicate regularly with customers on the phone and/or electronically.

    You will also provide support to internal customers as required and complete other administrative tasks to support the business objectives of the Work Management Resource Allocation team, T&D Team, Customer Care Team and provide support to Regional Planners with quoting and inquiries.


Accountabilities:

  • Submit and monitor HRM/DOT permit requests, locates for water, sewer, gas, Aliant, Rogers, 360 Network, Environmental permits, engineering approval, issuing of joint use Aliant and CATV forms, creation of work orders when required, and release/booking for final staking when todos are completed.
  • Responsible to check & update customer easements through Property Online, follow the planned outage process, and ensure account, project and task numbers are accurate for the work being performed.
  • Required to manage underground locate requirements, such as updating work orders with diagrams, returning completed forms to customers and submitting internal & external cable locates when required.
  • Responsible for requesting quotes from external contractors for services such as tree trimming & Grade 1 Assessments when required, quoting these services and releasing the work at various stages in the work order cycle.
  • Responsible for Make Ready and the Aliant work processes and month end invoicing to Aliant and CATV Companies. Also, process and calculate attachment fees related to contributed lines, credit in lieu of overhead, and developer rebates. You will need to manage the quoting process of work orders.


You will be responsible for your personal safety and that of your co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.

You will be accountable for environmental performance as it relates to the NS Power Environmental Management System.

You must be flexible and be available for overtime during peak seasons and after hour emergency service restoration.

What skills will make you successful?
You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

  • Grade XII education and/or a certificate, degree in business from a post-secondary institution.
  • Minimum five (5) years' experience working in a customer service and operational environment with experience coordinating internal and external resources to meet productivity standards.
  • Strong mathematical and analytical skills with great attention to detail as well as proven organizational skills are required. You have a proven track record of providing exceptional service to customers.


Experience with as well as familiarity with NS Power's processes for distribution line work management, make ready third-party attachment, and contributed line rebates would be considered an asset.

-
Why join our team?
- **H

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