Audience Services Coordinator

7 days ago

Banff, Alberta, Canada Banff Centre for Arts and Creativity Full time

Audience Services Coordinator:

This is an hourly term position, working 16-40 hours per week from August 21, 2023 to December 15, 2023.


Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain.

In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "Minhrpa" (translated in Stoney Nakoda as "the waterfalls") and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney First Nations - as well as the Tsuut'ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai.

We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3.

We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.


The Opportunity:


The Audience Services Coordinator provides the logístical, administrative, and operational support required for events supported by the Audience Services department.

The Audience Services Coordinator (ASC) position handles various functions of the Box Office and Front of House departments to achieve event and public engagement objectives.

The role is intended to be a visible and critical aspect of the delivery of the vision and values of the Banff Centre for Arts and Creativity.

This position will support the Banff International String Quartet Festival (BISQFest) and the Banff Centre Mountain Film and Book Festival.


Roles and Responsibilities:

The Audience Services Coordinator reports directly to the Manager of Audience Services.

Below are some key responsibilities:

  • Maintain accurate filing/records management systems in alignment with the standards and procedures required by Audience Services
  • Build events in ticketing software accurately, in close collaboration with presenters and the technical / marketing teams
  • Conduct ticket sales, manage guest lists and holds for performances, distribute postshow attendance / sales reports and prepares/distributes custom Audience Services reports for grant and funding requirements
  • Handle basic financial reporting functions, accurately conduct cash & patron counts, and solve minor math challenges such as calculating performance settlements
  • Greet and engage with patrons, scanning tickets and handing out programs, assisting audience members when finding their seats etc.
  • Set up of lobby and auditorium spaces prior and post events, coordinate seating in performance spaces, prepping wheelchair accessible seating and coordinating special requests
  • Oversee merchandise sales including sales reconciliation, reporting & scheduling / training of ushers for that purpose, and accounting / reconciliation for sales
  • Assist Front Of House staff (and Security Team) deal with patron issues and emergencies, including but not limited to intoxication, health issues, power failure or fire; theatre evacuation, medical emergency; patron distress and implementing necessary measures required by the emergency
  • Ensure workplace and public areas are safe for team members and the general public. Complete and submit incident reports when required

Qualification and Educational Requirements:

  • 2+ years' experience working in an events capacity/event management focus
  • Proven problem solving with ability to think and act quickly and responsibly with a customer focus
  • Ability to learn ticketing software to expert level is required
  • Proficient with Microsoft Office (e.g., Word, Excel and Outlook)

Special Requirements:

Employment Terms & Benefits:

  • This position pays $25.12 per hour working hours per week on a rotating schedule.
  • Benefits of working at Banff Centre are:
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate first month free for new staff

Application Process:

  • All Banff Centre for Arts and Creativity Employees are encouraged to be fully vaccinated against COVID19._
Commitment to Diversity


Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors.

Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team.

We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

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