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Program Assistant
1 week ago
Affiliation:
MoveUP
Employment Status:
Full-Time Regular
Salary:
$2,173.00Biweekly
Workplace Flexibility:
No
Posting End Date:
Open until filled
As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow.
Join us, and together, let's shape a brighter future for B.C.Responsibilities
- Perform administration and application processing requirements and solve issues related to a variety of large and complex demand side management programs, including reviewing/approving applications, ensuring attention to detail, and timeliness working within demand side management program delivery tracking systems.
- Respond to customer and contractor inquiries relating to rebate application.
- Liaise with internal departments in regards to purchase orders and vendor information.
- Identify issues and opportunities with program operational requirements including process and data management issues and solve where appropriate or escalate for further consideration.
- Data entry into departmental tracking.
- Maintain effective working relationships with team members and cross functional departments, and input on operational processes and technical support on database issues and reports.
- Promote a positive customer relationship by monitoring the customer's experience through conversations with customers, and other stakeholders as required, and providing input on concerns or ways to improve service.
- Support departmental/program promotional activities.
- Conduct work in a manner that prevents injuries and incidents, and contributes to FortisBC's safety goals.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
- Completion of a certificate in Business Administration, Marketing, Communications or a related field from a recognized accredited post secondary institution
- Minimum of two (2) years of recent and directly related work experience
- Problem solving skills
- Good judgment and reasoning skills
- Sound analytical and decision making skills
- Initiative and the ability to work independently
- Attention to detail, while maintaining an overall understanding of program administration
- Excellent oral and written communications skills
- Excellent customer service
- Intermediate knowledge of MS Office suite of applications (Outlook, Word, Excel, PowerPoint, SharePoint).
To learn more about the recruitment process with FortisBC, the You're Applying. What now? page for additional information.
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