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Partner Director
3 months ago
As a Director, Client Strategic Partner, you will own the strategic client partnerships with an assigned set of accounts, developing essential relationships at multiple levels within the client organization.
You will grow your accounts by realizing business change, transformation, and acting as a trusted advisor, consultant, business partner and product/services expert.
Demonstrates full accountability for client profitability and management, by overseeing client relationship development and retention for a set of clients, and by developing strong relationships between Sirva and the clientsUtilizes metrics, data and trends to identify opportunities to engage the client in new incremental services and better utilization of contracted services to support additional Sirva revenue streams
Leads governance and/or business reviews of client accounts, client negotiations, renegotiations, proactive proposals and RFP/RFI activities
Ensures proper implementation of client contracts and regularly reviews to ensure requirements are being met and identifying and closing necessary gaps in collaboration with applicable Sirva departments
Partners closely with the Customer Experience & Operations Team to understand strengths and challenges in the operational support of the client accounts in an effort to create best practice solutions to continually enhance our customer experience delivery, leveraging the "wins" to influence the account strategies.
This includes the monitoring and reporting of the key service level agreements to clients based on details provided by customer experience rolesIdentifytrends, best practices, and opportunities for policy consulting, written analysis and recommendations for cost effective client solutions
Leads the development of Requests for Proposals (RFP) for account renegotiations, including fee structure and presentation
Shares critical thinking through data analytics and reporting; Champions change and improvements across the client and customer experience, influences future change/projects to support and achieve improvements in the end to end experience
Accountable for the successful completion of training required for the business transformation
Supports the Implementation team and client in the onboarding of new programs and services
Partners with the IT Digital Products team to understand new capabilities for clients, and collaborates to ensure that client suggestions or required solutions are prioritized and delivered
5-7 years of demonstrable leadership experience and client relationship management within a technology enabled service delivery organization
Demonstrated increased levels of experience in global mobility, which can be in corporate or service provider roles
Proven experience in customer/client relationship account management, B2B sales and consulting
Must be a critical and analytical thinker, using data to assist with strategic decisions
Strong business and financial acumen, deep understanding and interest in revenue and budget planning
Technical Skills
Strong digital fluency, intellectual curiosity and innovative problem-solving skills
Familiarity with analytical software and identifying trends
Social & Emotional Skills
Strong written communication skills, with the ability to develop technical business correspondence
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Sirva Worldwide, Inc.
provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them.
As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity.
From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.
We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.
New ideas lead to innovation and excellence.Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
The Federal EEO Law Poster may be found at .If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at .
