Client Coordinator

1 week ago


Richmond, British Columbia, Canada CRDS TECHNOLOGY GROUP INC Full time
CRDS currently has an opportunity for a Client Coordinator to join our team. Our team is looking for a highly meticulous team member who can handle multiple tasks with ease and confidence.

We are looking for someone who is very detail oriented and cross checks his/her own work and is very well organized in doing tasks.

-
This is an onsite role at our office in Richmond, BC._

Overview:

Responsibilities:

  • Develop and maintain strong relationships with clients to understand their needs and ensure their success
  • Collaborate with internal teams to address customer needs effectively
  • Coordinating shipping and receiving of equipment
  • Perform the RMA process to procure replacement products from manufacturers and vendors or refund
  • Monitor customer usage data, health indicators, renewal dates, and growth opportunities
  • Inventory management
  • Manage the purchasing and receiving process
  • Provide assistance to other teams with various tasks or duties
  • Assist technical service and sales team with software license provisioning
  • Coordinate with vendors
  • Participate on client strategic planning process
  • Must be willing to travel onsite to deliver equipment's to clients whenever required, travel will be also required for other office related activities.

Experience:

  • Proven experience in account management, customer relationship management, or similar roles
  • Highly motivated and willing to take initiative
  • Attention to detail is key
  • Ability to multitask
  • Familiarity with CRM and ERP software
  • Experience in IT or MSP industry is a plus
  • Ability to analyze data and communicate insights effectively
  • Must have a valid Class 5 drivers license
Join us in a dynamic environment where your contributions make a significant impact on our customers' success.

Job Types:
Full-time, Permanent

Pay:
From $48,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 25% (preferred)

Work Location:
In person
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