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Client Coordinator
1 week ago
We are looking for someone who is very detail oriented and cross checks his/her own work and is very well organized in doing tasks.
-This is an onsite role at our office in Richmond, BC._
Overview:
Responsibilities:
- Develop and maintain strong relationships with clients to understand their needs and ensure their success
- Collaborate with internal teams to address customer needs effectively
- Coordinating shipping and receiving of equipment
- Perform the RMA process to procure replacement products from manufacturers and vendors or refund
- Monitor customer usage data, health indicators, renewal dates, and growth opportunities
- Inventory management
- Manage the purchasing and receiving process
- Provide assistance to other teams with various tasks or duties
- Assist technical service and sales team with software license provisioning
- Coordinate with vendors
- Participate on client strategic planning process
- Must be willing to travel onsite to deliver equipment's to clients whenever required, travel will be also required for other office related activities.
Experience:
- Proven experience in account management, customer relationship management, or similar roles
- Highly motivated and willing to take initiative
- Attention to detail is key
- Ability to multitask
- Familiarity with CRM and ERP software
- Experience in IT or MSP industry is a plus
- Ability to analyze data and communicate insights effectively
- Must have a valid Class 5 drivers license
Job Types:
Full-time, Permanent
Pay:
From $48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 25% (preferred)
Work Location:
In person
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