3pl Client Account Manager

1 week ago


Richmond, British Columbia, Canada ACROCARGO EXPRESS Full time
3PL Client Account Manager

Responsibilities:

  • Ensure successful onboarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system;
  • Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models;
  • Lead and work on warehouse optimization projectsbased WMS/OMS/Billing system and warehouse operation process;
  • Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance;
  • Coordinate with different thirdparty service providers and monitor the SLA and performance of supplier;
  • Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process.
  • Bachelor's Degree or higher;
  • More than 5 years of relevant work experience in supply chain/ecommerce industry;
  • Bilingual in Chinese and English;
  • Team management experience;
  • Proficient in Microsoft Office Suite;
  • Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility;
  • Ability to work in a fastpaced environment with multiple priorities and tight deadlines;

Benefits:

  • Dental care
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Richmond, BC V6W 1M2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Accounting: 5 years (preferred)

Language:

  • English (preferred)

Work Location:
In person

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