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3pl Client Account Manager
1 week ago
Responsibilities:
- Ensure successful onboarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system;
- Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models;
- Lead and work on warehouse optimization projectsbased WMS/OMS/Billing system and warehouse operation process;
- Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance;
- Coordinate with different thirdparty service providers and monitor the SLA and performance of supplier;
- Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process.
- Bachelor's Degree or higher;
- More than 5 years of relevant work experience in supply chain/ecommerce industry;
- Bilingual in Chinese and English;
- Team management experience;
- Proficient in Microsoft Office Suite;
- Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility;
- Ability to work in a fastpaced environment with multiple priorities and tight deadlines;
Benefits:
- Dental care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Richmond, BC V6W 1M2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Accounting: 5 years (preferred)
Language:
- English (preferred)
Work Location:
In person
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