Senior Consultant, Learning Designer, Imperial Service Strategic Advice Programs

2 weeks ago

Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time

Senior Consultant, Learning Designer, Imperial Service Strategic Advice Programs & Practice Excellence page is loaded

Senior Consultant, Learning Designer, Imperial Service Strategic Advice Programs & Practice Excellence Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll be Doing

The team is focused on creating profitable growth at scale by increasing the knowledge, skill and capability of our FSAs, Advisors and Leaders. As a Senior Consultant, Learning Designer, Strategic Advice Programs & Practice Excellence (SAP & PE), you will be responsible for developing training curriculum and content for Imperial Service that supports the Advice Capability Strategy including learning programs, Advisor/Leader Forums, leader led meetings and best practice calls. As a Senior Consultant, you will be responsible to identify, build, and lead a methodology to regularly assess employee capabilities and recommend data driven, targeted training solutions to enhance performance based on key performance indicators. Working closely with the Imperial Service National Office team and Talent Development you will ensure the learning needs of employees are addressed when training, learning plans, job aids and processes are developed, leveraging all modalities including e-learning, VILTs, in person.

How You'll Succeed

  • Analysis – Lead the needs assessment for the mass affluent business to analyze knowledge and skill gaps as well as performance improvement opportunities for our frontline FSAs, Advisors and Leaders. Conduct research, data collection, engage with key internal stakeholders and SME interviews to enhance recommendations to close the gaps and increase knowledge and effectiveness.
  • Development – Design and develop content that supports the Advice and Capability strategy and ensure content is kept up to date. Use development tools to support the design of layouts, templates and training activities that are engaging for the learner. Taking a data driven approach, collaborate on the design proposal for new training initiatives with key stakeholders to obtain agreement and ensure it is aligned to the skill and capability continuum. Design and recommend success measures to monitor Leader and Advisor development and impacts to the Imperial Service KPIs.
  • Relationship Management – Partner with subject matter experts from within Imperial Service and key stakeholders to ensure the deliverables are effective in meeting the business needs. Work with key business partners to understand and recommend the practice standards required to deliver quality advice with a franchise owner mindset while ensuring the use of the tools and resources available.

Who you are

  • You have Frontline experience as an Advisor or Leader that will help in building impactful content
  • You can demonstrate experience in SharePoint, Microsoft office suite of products, Adobe Acrobat, video editing software, internet and intranet tools. You have the ability to take concepts and create content that is engaging and impactful for the learner. You have a solid understanding of current Adult Learning Theory, Learning Design, Learning technologies and industry best practices.
  • You act like an owner . You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
  • You're passionate about people . You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Change Management, Communication, Deliverables Management, French as a Second Language, French Language, Instructional Design, Long Term Planning, Needs Assessment, Relationship Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr

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