Workday Hcm Analyst

2 weeks ago

Toronto, Ontario, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


Partnering with Business leads, HR COE leads and HR stakeholders to ensure technology is fit for purpose and provides a foundation to deliver on our enterprise strategy and for an outstanding employee experience.


Job Responsibilities:

  • Support the requirements, development (configuration), testing and implementation of system upgrades/changes/developments related to HCM functional areas of Workday
  • Day to day support and development including business processes design, testing and other troubleshooting support
  • Support with resolution of issues, manage incidents, track ticket status, partner with various teams to resolve issues using Service Now ticketing system
  • Be the Functional expert and 2nd line support for associated functional areas. Point of escalation for Workday.
  • Support and assist in configuration decisions based on best practices and current business requirements.
  • Maintain Workday technical specifications and design book
  • Assess biannual Workday releases including analysis of new functionality and crossfunctional analysis
  • Support Workday Centre of Excellence initiatives on HR and Enterprise projects
  • Performing regular audits to ensure data integrity
  • Supporting the team to develop standard operating procedures
  • Create user training documentation including developing and facilitating training and supporting materials and reports
  • Work closely with Process and Program Owners to ensure process related end user training documentation is accessible to HR and end users.
  • Perform other duties as assigned

Job Requirements:

  • Strong planning and project management skills are essential, including objective focused approach, ability to prioritize, influence and manage own and others time well
  • Strong communication skills
  • Flexibility to work in a global team across multiple time zones
  • Ability to lead conversations with external vendors, internal cross functional technology teams and the HR stakeholders on technology requirements
  • Minimum 4 years education in IT or Human Resources or related field
  • Knowledge of business operations and continuous process improvement initiatives, experience with report writing and database management an asset
  • Experience with configuration of HR systems an asset


Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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