Community Manager

1 week ago

Toronto, Ontario, Canada JLL Full time
JLL supports the Whole You, personally and professionally.


Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations.

The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

App Management
Review building apps for brand consistency
Create and maintain app content in-line with brand standards
Manage amenity reservations that are made through app
Market and promote app usage with tenants
Meet with app developer regularly to discuss app performance and feedback

Community Management
Manages and schedules building amenities (ie. conference space, fitness facility, tenant lounges, etc.)
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Coordinates property synergy between office tenants, retailers, and dining establishments
Create property programming with the goal of creating a property-wide sense of inclusion and community
Assists property management team in creating welcome collateral and events for new tenants
Manages onsite fitness center with the aid of fitness vendors or operators
Facilitates fitness instruction, classes, events, supply ordering, etc
Utilizes common areas for pop-ups and activations for tenant engagement activations
Maintains "back-end" of property app, where applicable
Manages property social media sites
Creates internal marketing messaging and collateral for property programming and events
Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works with Experience Management corporate team to grow a local Preferred Vendor list
Engages tenants to participate in building programming
Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
Secures and coordinates tickets to concerts, sporting events, theater productions and other events
Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients
Stays current on knowledge of local events and cultural attractions. Researches information on these events.
Other concierge-related requests, as needed
Other reports, duties, meetings TBD

SKILLS AND APTITUDES
Experienced marketing and event planning
Independent thinking
Creatively produce ideas to create involve retailers in office space
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who can work with mínimal supervision
Creative problem solver
Proactive, approachable, and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're co

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