systems infrastructure specialist

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Division & Section: Toronto Water, TW Customer & Technical Support

Work Location: 60 Tiffield Road

Job Type & Duration: 1 Permanent Full- Time Vacanies

Hourly Rate and Wage Grade: $48.49-$53.14, TF5148, Wage Grade 15, Preliminary Evaluation

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 23-MAY-2024 to 06-JUN-2024

Leads and facilitates the maintenance, improvement, sustainment, future development, design and implementation of the divisional data center technology and services including server and storage services, backup & recovery, file services, identity & access management, application virtualization & delivery, cybersecurity, systems & component monitoring and management, and cloud services.

Maintains infrastructure, including data centre, and establishes guidelines related to the operability and high availability of divisional infrastructure 24x7x365 - local and wide area network and services, hosting environment and software/hardware products.

Maintains an optimal, resilient data center and networking environment; performing capacity planning, cybersecurity monitoring and rectification, and performance tuning of networks and systems; development and modifications of the architecture, standards and procedures; identification and resolution of service or performance issues; as well as the initiation of change and management of change requests to ensure legislative compliance, mitigate risks, improve internal and public services; reduce costs and enhance efficiency, through the effective management of infrastructure and its operation.

Oversees, performs/provides advanced level support of software, hardware and cloud services, including the implementation, installation, configuration, maintenance, security administration, account management, performance tuning, upgrade, firmware/software update and patching of Windows and Linux servers, network switches, telecommunication devices, storage, data centre environmental equipment, appliance, backup & recovery solution, applications and tools.

Monitors network, server, storage, power and cooling capacity and takes appropriate action to plan and ensure integrity, adequate disk space, bandwidth, performance and environmental supplies are available to users, applications and/or data centre.

Oversees cybersecurity prevention including intrusion protection, intrusion detection, and disaster recovery. Develops, tests, implements, periodically updates and execute related divisional recovery and protection plans, such as regular anti-virus scanning, intrusion detection, mitigation and data restoration.

Upholds policies and standards relating to technology, including user account creation and access permissions for users, server and network resources, both locally and remotely, and administers add/modify/delete requests.

Develops advanced knowledge base to support the data centre, physical and cyber-security standards, processes, strategies, policies, guidelines and change control to promote the long-term stability, efficiency, and effectiveness of divisional infrastructure, and to ensure effective corporate and divisional standards, system security and internal process/audit controls are maintained.

Authors and maintains network and data center design and operation documentation, including standards, processes, security, topology, and inventory to ensure continuous high quality service and support.

Provides review, technical guidance, recommendation and expertise on cybersecurity technologies including Firewall, Intrusion Prevention System (IPS), Security Information and Event Management (SIEM), Vulnerability Management.

Interfaces with users, vendors and other IT service delivery units to mitigate conflicting user demands for services in order to address business needs, determine root causes and resolve infrastructure, datacentre, network, system and cybersecurity related issues including analyzing utilization, integration, performance degradation, connectivity issues, and alarms/errors related to equipment.

Provides backup and disaster recovery services to meet business recovery requirements.

Contributes to the creation and sustainment of technology frameworks (e.g. divisional/corporate architectures, cybersecurity, methodologies, tools, techniques and standards).

Maintains knowledge of current and emerging data centre/server/network-related technologies, new technological advancements and business innovation.

Provides technical consultation and advice to staff of Toronto Water and other divisions in assessment and recommendation of multi-jurisdictional industrial and business technical solutions and professional services that meet client and business requirements in the context of corporate and divisional standards, policies and procedures for information and industrial technologies and architectures.

Assists in the capacity planning process to ensure timely and cost-effective enhancement of infrastructure and technologies.

Analyzes future growth demand and provides recommendations to leads at both divisional and corporate level.

Works closely with other Toronto Water units or workgroups to gather, analyze, and evaluate business requirements and constraints.

Evaluates existing conditions to determine/identify technical requirements, evaluate alternatives, research, evaluate, design, architect and/or acquire solutions. Prepares proposals, design documents, drawings, and risk assessment as required.

Plans, executes and/or participates in infrastructure-related technology projects. Coordinates technical project teams comprised of members from other Toronto Water sections/units and/or other divisions, and external service partners.

Develops, analyzes and evaluate proposals and prepare reports and detailed project/implementation/operational plans.

Creates and updates configuration sets, verification/testing plans, and as-built architecture or network drawings.

Recommends and drafts policies and procedures relating to technology and backup infrastructure, cybersecurity and/or common software required to meet resources, project and program specific requirements.

Maintains vendor and contractor relations and performance in the overall solution delivery process, including preparation of various formal technology acquisition and/or service-related contractual documents, such as Request For Information/Proposal/Quotation (RFI/P/Q), Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreement (SLA). Leads the evaluation, selection and recommendation of technical solutions and professional services; obtains approval and sign-off to acquire the final products and/or necessary services; and oversees vendors and contractors in the overall solution delivery process.

Prepares issue papers, briefing notes, staff reports and presentations to inform and update leads, senior management, peers, municipal partners and/or external parties on technology trends and the effective use of business/technology solutions and infrastructure management.

Participates in technical investigations and audits, and prepares information or related reports, including incident reports.

Leads and directs staff in order to maintain effective teamwork and customer service and ensure successful delivery of solutions through proper co-ordination, planning, implementation and quality assurance.

Travels to various offices/off-site locations.

Post-secondary degree/diploma in Computer Sciences, Business/Information Technology or related discipline, or an equivalent combination of education and/or experience.

Extensive experience in a senior capacity, providing end-user technical support in a large enterprise (1000 users+) environment, including managing IT Asset Management (including data and processes), supporting and coordinating work associated with desktop and mobile computing services such hardware maintenance and deployment, mobile services and authentication certificates provisioning, file and print services, and remote access/computing.

Extensive experience as a project and technical lead providing end-to-end delivery and support of mission critical information and/or operational technology infrastructure solutions in a highly complex enterprise environment.

Extensive experience with desktop and mobile computing hardware, and client operating system Windows 10/11, plus four (4) or more of the following: other client operating system (e.g. Linux, MacOS); Microsoft Office/365 Apps; Unified Endpoint Management Tools (e.g. Microsoft Endpoint Manager, PDQ Inventory and Deploy); Cloud/Data Centre infrastructure tools and technologies; Server operating systems (e.g. Windows Server 2016 or later; Linux); Application Delivery Platform (e.g. Citrix Virtual Apps & Desktop, Netscaler); Directory Services (e.g. Active Directory); Domain Name Systems (e.g. EfficientIP); Privilege access & secure remote support management (e.g. BeyondTrust Secure Remote and PasswordSafe); Server & storage hardware (e.g. Cisco, Lenovo, Dell, HPE, Supermicro, NetApp, Cohesity); Backup & Recovery (e.g. Veeam Availability Suite); Network and server monitoring (e.g. Solarwinds); High Availability architecture (e.g. clustering, load balancing).

Considerable ex perience gathering and documenting business, technical and report requirements, technical specifications, system design, Statement of Work and system run books.

Knowledge of current and emerging computing, communication, and data centre technologies, including but not limited to hardware, software and appliance solutions, cloud platforms and services, high availability and load balancing technologies, local and wide area networks in both wire and wireless environments.

Knowledge and understanding of mobile device management.

Excellent interpersonal, listening, verbal and written communication skills; and ability to communicate ideas in both technical and user-friendly language.

Excellent customer service skills supporting internal clients.

Excellent teamwork and collaboration skills

Ability to develop and maintain stakeholder relationships with colleagues throughout the organization to achieve efficient and effective work processes.

Ability to use good judgement, analytical,critical thinking and problem-solving skills in formulating effective decisions.

Ability to continuously improve, learn, acquire and update technical knowledge and working ability.

Ability to time manage, organize, prioritize, execute tasks to meet deadlines.

Ability to prepare formal requests and documents for acquisition of equipment, technology and services.

Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Possession of valid Ontario Class "G" Driver's License and access to a motor vehicle to travel within GTA for business purposes.

Must be Certified in ITILv3 or v4 and demon strate good overall understanding of ITIL framework, concepts, and practices

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity .