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Front Desk Agent

3 months ago

Brockville, Ontario, Canada Days Inn Brockville Full time

Job Title:
Front Desk Clerk

Responsibilities:

  • Greet and checkin guests in a courteous and professional manner
  • Answer inquiries regarding hotel services, amenities, and tourist information
  • Working shifts consisting from 7am to 3pm, 3pm to 11pm and 11pm to 7am
  • Maintain accurate guest records and handle cash and credit card transactions
  • Coordinate with housekeeping and maintenance staff to ensure guest requests are fulfilled promptly
  • Process reservations and cancellations accurately and efficiently
  • Assist with administrative duties such as filing, photocopying, and faxing
  • Handle guest complaints or concerns in a calm and courteous manner
  • Uphold hotel policies and procedures to maintain a safe and welcoming environment for guests and staff

Qualifications:

  • High school diploma or equivalent
  • Excellent communication and problemsolving skills
  • Ability to multitask, prioritize, and work well under pressure
  • Proficiency in computer software such as Microsoft Office and reservation systems
  • Availability to work flexible hours, including weekends and holidays
We are a friendly, team-oriented staff so if you are passionate about delivering exceptional customer service and being a part of a dynamic team, please submit your resume today

Job Types:
Full-time, Part-time

Part-time hours: per week

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Brockville, ON K6V 4W6: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Shift availability:

  • Night Shift (preferred)

Work Location:
In person