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Treatment Coordinator

3 months ago

Thunder Bay, Ontario, Canada Corus Orthodontists Full time
Come and join our team today and deliver exceptional patient experiences.


SmileMakers Orthodontists is excited to add a part-time Treatment Coordinator to join our well-established orthodontic practice in Thunder Bay, Ontario.

We pride ourselves on our exceptional patient experience, our amazing team, and our state-of-the-art facilities.

Our team is the secret to our success and as a Treatment Coordinator, you will play an important role in meeting potential patients and working with the orthodontist to present treatment and payment options to adults, teens, and children.


What you will benefit from:

  • A competitive hourly wage
  • Being part of a collaborative and engaging team that prioritizes employee development
  • Partnering with and learning from an experienced network of professionals

What you will be doing - key responsibilities:

  • Welcome new patients with a friendly and enthusiastic approach.
  • Review the patients, health and medical history and determine their goals for treatment.
  • Assist in the Orthodontists examination, entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient's chart.
  • Review the treatment plan with the patient and use the available tools to educate them on the available options. (Videos, power-point, pictures, etc.).
  • Close the sale, by working with the patient and/or responsible party to design financial payment plans that work for them and help our patients attain the beautiful smile they've always wanted.
  • Generate correspondence from initial consultation and recall examinations for the referring dentist.
  • Follow up with patients who are ready to start treatment.
  • Act as a liaison between the doctor and any other dental specialists or general practitioner.
  • Complete monthly reports on key performance metrics.

About you:

  • You are an outgoing, confident, individual, with a passion for patient care.
  • Goal-driven, with an amazing work ethic, you are focused on helping the practice grow
  • A natural ability to develop relationships with patients, parents, and your team.
  • You have a positive attitude with a strong desire to provide an excellent customer experience.
  • Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
  • You are observant and a good listener.

What you bring - qualifications:

  • 1+ years of Dental or Ortho office experience considered an asset.
  • Previous experience working in professional sales considered an asset.
  • Experience as a Treatment Coordinator is considered an asset.
  • Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.
  • Knowledge and experience with dental treatment plans and insurance requirements preferred.
  • Knowledge and understanding of oral treatment plans and ability to educate patients.

How to Apply:


We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in SmileMakers Orthodontists.

We are looking forward to reading your application. We thank all applicants, though only those selected for an interview will be contacted.

At SmileMakers Orthodontists & Corus Orthodontists, we are committed to fostering an inclusive and welcoming environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We take pride in being an inclusive employer that celebrates diversity and treats all applicants equally, and without discrimination. Our recruitment team is dedicated to providing equal opportunities and reasonable accommodations. If contacted to discuss your application, please inform your Recruitment Specialist if an accommodation is required.

Visit our website for more information:
Corus has a strong commitment to diversity and all qualified candidates will be considered.