Stock Fulfillment

1 week ago


Vancouver, British Columbia, Canada The Gourmet Warehouse Full time

Stock Fulfillment is primarily responsible for keeping displays, coolers and shelves fully stocked and delivering the best possible customer experience on the retail floor.

This involves customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions as applicable, and non-customer-facing activities (e.g., stocking and rotating merchandise, monitoring expiry dates and removing out-dated and damaged stock).


MAIN DUTIES:

  • Comply with company policies and procedures; supporting company mission, values, and standards of ethics and integrity
  • Responsible to meet or exceed all goals and key performance indicators (KPIs) as applicable
  • Under the direction of the Warehouse & Logistics Manager; give each customer immediate and undivided attention, following through on all guest questions and requests; keep all cases, fridges, freezers and shelves clean, wellstocked and properly rotated
  • Accept and process product from Pender warehouse
  • Maintain back stock areas according to the Warehouse Floor Plan
  • Prepare daily for next day stocking (splitting, labeling, packaging, shelf tickets)
  • Monitor expiry dates and TOS, both in store and back stock and report to Warehouse & Logistics Manager
  • Ensure promotional/clearance/sale signage is brought to the retail floor in a timely manner
  • Be aware of and gain knowledge of new products and their placement
  • Ensure department supplies are well stocked and cleanliness is maintained
  • Notify Warehouse & Logistics Manager of any errors in retail pricing or signage
  • Notify Warehouse & Logistics Manager of dated/damaged/stolen product or empty packaging
  • Practice proper use, care and maintenance of all tools and equipment required by the position
  • Know and practice proper lifting techniques
  • Report safety concerns, violations and hazards immediately to the Warehouse & Logistics Manager
  • Effectively communicate with all Team Members regarding proper department operations
  • Answer telephones, when time permits, as per company protocols and with proper etiquette
  • Attend all department, store and training meetings when scheduled
  • Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards
  • Act with integrity and trust, modeling behavior that respects employees, peers and customers in accordance with the core values of the Company
  • Comply with the standards, policies and procedures outlined in the Gourmet Warehouse Employee Handbook
  • Perform any other duties as requested by management within entire store footprint

QUALIFICATIONS, COMPETENCIES & EXPERIENCE:

  • Superb customer service skills with a desire to provide a great shopping experience for customers
  • Must be able to work well and communicate effectively and positively with inventory and delivery personnel
  • Attention to detail and eye for consistency
  • Understanding of product placement
  • Reliability and punctuality
  • Ability to take own initiative and work under own direction taking accountability and responsibility for actions
  • Able to multitask in a fastpaced environment and maintain a professional demeanor under stressful situations
  • Open availability for flexible scheduling including evenings, weekends and statutory holidays
  • Ability to stand and walk for extended periods of time
  • Ability to meet the physical demands of the job

WORKING CONDITIONS

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store
  • Requires morning, afternoon and evening availability any day of the week
  • Physical ability to perform tasks that may require prolonged standing and other activities necessary to perform job duties
  • Minimally must be able to lift 25 pounds without assistance; may lift up to 25 pounds with or without assistance
  • Must be able to reach above and below shoulder height
  • Ability to climb a ladder and use a stepstool

Job Types:
Full-time, Permanent

Salary:
$15.75 per hour

Benefits:

  • Casual dress
  • Flexible schedule
  • Onsite parking
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location:
One location
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