On-site Support Representative
2 weeks ago
- and offline sales, while delivering event management tools on the same integrated platform.
- But what makes us different?_
From venues to organizers to street teams, to event attendees, we are focused on bringing people together through the magic of live events.
We also happen to be powered by a very talented team fostering innovation, creativity, and disruption. These pillars support the Showpass culture which is built on a love for events, and all things food. That's what makes us the fastest-growing Canadian ticketing company.THE ROLE:
On-site Support Representative
THE LOCATION:
Vancouver, BC (On-site at events)
THE PAY:
$25/hour
THE HOURS:
Varied (On-Call)
Showpass is looking for individuals with a passion for the arts, entertainment, or live events to help facilitate events for some of our Vancouver events.
THE RESPONSIBILITIES:
- Support with onsite hardware setup, ticket transactions, and scanning at events
- Manage and reconcile cash and credit transactions, ensuring accuracy and accountability
- Provide detailed explanations of venue configurations and seating arrangements to patrons
- Set up, maintain and train on various hardware items
- Work collaboratively with Showpass' Client Success and Support teams to escalate issues for ticket buyers and event organizers
- Provide feedback to Client Success and other teams to improve products, site usability and level of service
- Ability to interpret and enforce client's box office policies and procedures
- Coordinate the distribution of reserved tickets for pickup
- Deliver exceptional customer service, adhering to company guidelines and addressing customer inquiries and issues effectively
- Promote a collaborative and supportive atmosphere among team members and within the organization
- Complete additional tasks onsite as delegated
THE QUALIFICATIONS:
- Experience working in the events/ticketing industry is an asset
- Experience working for a technology company in a B2B2C industry is an asset
- Ability to learn new software systems quickly
- Strong organizational and processoriented skills
- Excellent verbal and written communication skills
- Must be empathetic and understanding of client/customer needs
- Ability to maintain a calm, positive and friendly attitude when dealing with clients and/or customers, especially in difficult situations
- Ability to navigate difficult conversations with poise and empathy
- Must be available on evenings and weekends
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