Current jobs related to Customer Support Representative - Calgary, Alberta - Durabuilt Windows & Doors
-
Customer Success Manager
3 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Success Manager
3 weeks ago
Calgary, Alberta, Canada Customer Labs Full timeAbout the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...
-
Customer Service Representative
3 weeks ago
Calgary, Alberta, Canada O2 Herbal Therapy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative at O2 Herbal Therapy. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
3 weeks ago
Calgary, Alberta, Canada O2 Herbal Therapy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative at O2 Herbal Therapy. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
7 days ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at AutoCanada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Key...
-
Customer Service Representative
7 days ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at AutoCanada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service Representative OpportunityDCCHail is seeking a skilled Customer Service Representative to join our team in Calgary, Alberta. As a representative of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer customer calls and provide accurate information regarding...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service Representative OpportunityDCCHail is seeking a skilled Customer Service Representative to join our team in Calgary, Alberta. As a representative of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer customer calls and respond to inquiries regarding their...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service Representative OpportunityDCCHail is seeking a skilled Customer Service Representative to join our team in Calgary, Alberta. As a representative of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer customer calls and respond to inquiries regarding their...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service Representative OpportunityDCCHail is seeking a skilled Customer Service Representative to join our team in Calgary, Alberta. As a representative of our company, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer customer calls and provide accurate information regarding...
-
Medical Support Representative
5 hours ago
Calgary, Alberta, Canada beBee Professionals Full timeJob Title: Virtual Support Representative for HealthcareWe are seeking a highly skilled and experienced Virtual Support Representative for Healthcare to join our team at beBee Professionals in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional virtual support to healthcare professionals, including responding to...
-
Medical Support Representative
9 hours ago
Calgary, Alberta, Canada beBee Professionals Full timeJob Title: Virtual Support Representative for HealthcareWe are seeking a highly skilled and experienced Virtual Support Representative for Healthcare to join our team at beBee Professionals in Calgary.Job Summary:The successful candidate will be responsible for providing exceptional virtual support to healthcare professionals, including responding to...
-
Customer Service Representative
7 hours ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AutoCanada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their concerns in a timely and professional...
-
Customer Service Representative
3 hours ago
Calgary, Alberta, Canada AutoCanada Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AutoCanada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their concerns in a timely and professional...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada O2 Herbal Therapy Full time{"h2": "Customer Service Representative Job Description", "ul": [{"li": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at O2 Herbal Therapy.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada O2 Herbal Therapy Full time{"h2": "Customer Service Representative Job Description", "ul": [{"li": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at O2 Herbal Therapy.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to...
-
Customer Service Representative
4 days ago
Calgary, Alberta, Canada GeoLOGIC Systems Limited Full timeCustomer Service RepresentativeAt GeoLOGIC Systems Limited, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the first point of contact for our customers, providing support via telephone, email, and desktop sharing applications.Key Responsibilities:Provide technical support to customers who...
-
Customer Service Representative
4 days ago
Calgary, Alberta, Canada GeoLOGIC Systems Limited Full timeCustomer Service RepresentativeAt GeoLOGIC Systems Limited, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the first point of contact for our customers, providing support via telephone, email, and desktop sharing applications.Key Responsibilities:Provide technical support to customers who...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada Circle K Full timeCustomer Service RepresentativeAt Circle K, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeRun the cash...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada Circle K Full timeCustomer Service RepresentativeAt Circle K, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeRun the cash...
Customer Support Representative
4 months ago
Our innovation, excellence, collaboration, and growth are possible due to the energy and passion that our team brings every day.
We are purposeful and intentional in our actions. We challenge assumptions by asking questions and listening with an open mind. We pursue excellence and embrace mistakes and set- backs as a source for learning. We choose a positive mindset and find the good, even in challenging situations.Our employees keep us moving forward and our values are at the core of everything we doINNOVATIVE. Think ahead to stay ahead.
DRIVER. Stay hungry and act with urgency.
OWNERSHIP. No excuses. 100% accountability.
CARING. For employees, partners and community.
INDIVIDUAL.
We work with great people and expect a lot from themWe are one of Western Canada's largest window and door manufacturers servicing consumers, contractors and retailers.
With over 35 years of experience in the industry, Durabuilt has earned a reputation for quality products and exceptional customer service.
Established in 1988 and headquartered in Edmonton, Alberta, its not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies - it's also our people.
Objective of PositionAs a Customer Service Representative, you play a key role in curating the customer experience. You will always provide exceptional customer service and take ownership of administrative support to our Service Department. You will maintain accurate and timely data entry and assist customers with various service warranty and non-warranty concerns.Responsibilities :
Customer Service 50%Act as the main point of contact for all customer service inquires.
Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
Document quality cases and ensure resolution with Corporate Business Units.
Manage and develop chargeable service opportunities.
Take payment information and other pertinent information such as address and phone numbers.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Educate customers in solving service concerns over the phone when possible.
Create quotes for chargeable service items and collect payments.
Address customer and team member communication in a timely and professional manner.
Collaborate with internal business partners and departments.
Participate in training and development activities to expand product/industry knowledge.
Administration 50%Knowledge on Sales Force / CX / Field Service Lightning processes and systems to support service.
Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
Responsible for scheduling service appointments pre- and post-possession.
Differentiate service issues into chargeable warranty and non-warranty items.
Interact with CX Manager with performance management of all outstanding service work orders.
Work with accounts department to create invoices upon job completion.
Provide support to service as required by customer demand.
Competencies - you are good atAbility to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.
Strong attention to detail and follow up skills to ensure information is complete and accurate.
Troubleshooting abilities to analyze problems and provide solutions.
The ability to handle and resolve escalated inquiries and issues.
Communicate effectively in English both verbal and written.
High comfort level working in a fast-paced team environment that is constantly changing.
Proactive and able to assimilate new information quickly.
Ability to work independently, require little day-to-day oversight and work as part of a team.
EducationHigh School Diploma or equivalent.
Experience / Capabilities Required2+ years' customer service experience.
Experience in the Constructions or Building Supplies industries.
Call Center experience an asset.
Equivalent experience will be considered.
Intermediate to advanced proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.Experience working with diverse cultures and a varied workforce.
Send Us Your ResumeIf you are interested and qualified for this role, we encourage you to apply immediately.We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith.
Thank you to all those who apply. Due to expected volume of application, only those who are short-listed will be contacted.This job posting closes as soon as a suitable candidate is identified.
PHYSICAL REQUIREMENTSStandingSittingOperate primarily in an office environment.
Use standard office equipment such as laptop computers and smartphones.
Flexible schedule, occasional weekend work.
Benefits:
Dental careEmployee assistance programExtended health careOn-site parkingVision care
Work Location:
In person
Job Type:
Full-time, Permanent