Service Manager

2 weeks ago

Richmond, British Columbia, Canada Prevost Canada Full time
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


WHAT IS EXPECTED?
Daily operations leading our team and managing the workload for our Service department.

We are seeking a friendly, outgoing professional with high level experience on customer engagement and satisfaction these two been critical to the success of this branch, so we need someone who has excellent management and training skills.

If you love working in a dynamic, fast-paced environment, we're excited to discuss this position with you.

Responsibilities:

  • Respect and enforce company policies, safety regulations, rules, and values of the company
  • Act as an ambassador of Prevost in all respects
  • Contribute to the attainment of company objectives through the efficient use of resources
  • Foster teamwork and positive communications between employees and all business functions
  • Promote standardization and uniformity in management processes and practices
  • Coordinating training of service technicians and assist with personal development plans
  • Actively seek opportunities to increase service sales
  • Ensure customer satisfaction on repair and support Prevost Red Carpet Policy standards
  • Monitor operational expenses of service department
  • Review annual budgets and assess equipment needs

Tasks:

  • Supervise Service Department for workload and meeting customer demands
  • Lead and participate in routine communication meetings with department
  • Assist other branches and area Service Representatives to manage customer problems
  • Assertive with technician roles and responsibilities
  • Willing to make decisions and follow through
  • Participate in WO process to expedite customer invoicing
  • Attend and communicate training information

WHAT YOU NEED ?

Required Competencies:

  • Mechanical knowledge
  • Ability to estimate a mechanical repair
  • Contact customers to fill service schedule
  • Financial responsibility of department expenses
  • Communicating with customers and vendors for repairs, authorizations, and purchase orders
  • Customer service oriented
  • Teamwork
  • Microsoft Office skills
  • Record keeping, research and documentation skills
  • Resolve customer discrepancies
  • Fast paced environment combined with high customer expectations
  • Understand and enforce warranty policy
  • Excellent organizational skills

Minimum Education Required:

  • Minimum High School Education
  • Minimum Years of 5 Years industry Experience Required
  • Prior Service Manager experience preferred
  • CDL preferred, but not required

What's in it for you?

  • Complete benefits plan
  • Stimulating work environment in constant motion
  • Permanent position

Ready for the next move?

Job Types:
Full-time, Permanent

Schedule:

  • Day shift

Work Location:
In person

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