Service Manager

2 weeks ago


Richmond, British Columbia, Canada Bunzl Cleaning & Hygiene Supplies Full time

Responsibilities:

  • Manage a Service Department to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships.
  • Ensure high quality service and repairs are provided to customers.
  • Direct and schedule daily activities of all service staff.
  • Establish processes & standards to ensure customer satisfaction and efficient operations.
  • Review completed jobs for quality control purposes.
  • Handle customer inquires and or complaints.
  • Act as liaison with factory representatives.
  • Guide and evaluate performance of service department staff.
  • Conduct regular meetings with department staff to review goals, suggestions and/or concerns.
  • Follow all company and manufacturer policies, directives and procedures.
  • Ensure staff compliance with required health and safety regulations.
  • Maintain inventory of service vans and parts area
  • Shipping and Receiving of parts
  • Perform repairs when needed
  • Perform additional duties as required

Requirements:

  • Minimum of 2 years experience in equipment or automotive repair (e.g. Technician, Shop Foreman or manager).
  • Strong decision making and multitasking abilities.
  • Effective administrative and management capabilities.
  • Conduct annual performance evaluations one to one with subordinates
  • Detail oriented
  • Excellent interpersonal, communication and computer skills.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you reliably commute by car to the Richmond B.C. area?

Education:

  • Secondary School (preferred)

Experience:

  • Management: 4 years (preferred)

Work Location:
In person
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