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CRM Analytics Manager

3 months ago

London, Ontario, Canada schuh Full time

CRM Analytics Manager:

schuh London Office
Oxford Circus

London

Permanent

Full-Time NEW

About the role:

Job Title:
CRM Analytics Assistant

Reports To:
CRM Analytics Manager

Accountable For:
Support with the ongoing optimisation of schuh's CRM and loyalty analytics, insight and reporting. Work alongside the CRM team and other business teams to provide performance and data and customer analytics. Work with the CRM tools to ensure accuracy and identify and implement enhancements.

Main Duties & Responsibilities:

  • Understand team targets and deliver regular CRM & loyalty performance reporting
  • Support with CRM and loyalty database, campaign and project reporting
  • Support CRM Analytics Manager and wider business with actionable CRM insights
  • Ensure accuracy of CRM data and reporting
  • Support with CRM system data structure and documentation
  • Troubleshoot and resolve database problems
  • Support store location based analytics using specialist tools (training provided)
  • Gain a deep understanding of schuh's customers and associated segments
  • Stay updated on the latest industry trends and best practices to continually improve own skill and CRM function
  • Contribute to CRM & loyalty strategy and ideation
  • Assist with communications to wider business
  • Support with Google Analytics and internal CRM system reporting when required

Person/ Experience

  • Data Focused Individual
  • Marketing Qualification / Experience Desirable
  • Inquisitive and Ambitious
  • High level of attention to detail
  • Collaborative team player

About the location:

Central London - Oxford Circus

What we will offer you:

Our culture

  • You do you, and we do shoes._
Sure we're all about shoes and sneakers but we're also about the people wearing them.

A destination for self-expression for over 40 years. Be part of it.


To support an inclusive environment, our purpose groups - racial equality, LGBTQ+ equality, disability equality, mental wellness and sustainability are employee led and give different ideas, perspectives and backgrounds to fuel innovation and celebrate diverse voices.

Find out more here Our Purpose | schuh

Perks of the job

  • Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.
  • 29 days holiday (including bank holidays) increasing to 34 when you have been with us three years
  • Your birthday off to celebrate you
  • Flexible working hours, hybrid and remote working options depending on your role
  • Perk platform for hundreds of discounts
  • Stream your wages as you earn them to get paid your way
  • Employee assistance programme with the retail trust to support your wellbeing
  • A pension scheme to help you save for the future