CRM Solutions Architect

2 months ago

London, Ontario, Canada StarTech-manuela Full time
About the Role

We are seeking a highly skilled CRM Solutions Architect to join our team at StarTech-manuela. As a key member of our organization, you will play a critical role in driving business success through technology.

Key Responsibilities
  • Business Process Optimization: Analyze and apply business strategy and initiatives to all aspects of the work. Identify, elicit, and document end-state cross-functional and functional business processes. Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
  • Business Requirement Elicitation and Fulfillment: Elicit and define business requirements as related to Enterprise Systems using pre-defined tools. Conduct reviews with and get approval from functional users of documented requirements to ensure cross-functional understanding and alignment. Ensure business value is clearly understood and documented.
  • System Integration: Elicit and document requirements for systems integration of new system(s) with existing systems. Lead selected IT streams created to enable the integration. Help the technical leads to document, design, and implement solutions for integrations.
  • Solution Implementation: Collaborate with IT and Business staff to recommend and develop solutions for identified business requirements and needs. Provide standard system options via configuration or functionality enablement to fulfill identified business requirements. Work with third-party system providers to provide standard system solution options when necessary. Serve as a liaison between technical and functional staff to recommend, develop, and test changes or modifications to introduce newly delivered functionality.
  • Ongoing Process and System Support: Develop, document, and maintain a complete understanding of all Enterprise Systems configurations for functional areas. Update business processes and workflows in the systems as required. Assist with resolution of issues with implemented functionality in conjunction with the functional users.
Requirements
  • A College Diploma or University Degree in a business function.
  • A minimum of 5 years' experience as a Business Analyst.
  • A minimum of 4 years of implementation/support experience with Microsoft D365 CRM, including time as a subject matter expert for a similar business.
  • Experience working with Customer Service/Contact Center, Sales, and Marketing functions.
  • Project leadership experience – preferably working as a Scrum Master or Product Owner in an 'agile' environment.
  • Ability to configure D365 CRM (Customer Engagement, Marketing, Omni-channel, Sales).
  • Experience using DevOps and JIRA.
  • Ability to quickly develop excellent working relationships with stakeholders and business professionals at all levels.
  • Strong analytical skills coupled with a questioning & creative approach to problem-solving.
  • Proven problem-solving abilities, with keen attention to details.
  • Experience in data analysis and working with large volumes of data.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Excellent organization, project, and time management skills.
  • Exceptional communication and facilitation skills.
Preferred Qualifications
  • Agile certification.
  • Microsoft Fundamentals Certification.
About Us

We are a vibrant and growing tech company with a proven track-record of success. We believe delivering on our promise of 'hard-to-find, made easy' begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

We are proud to be included as one of Canada's Best Managed Companies for 2023 and for the 13th consecutive year. In 2022, StarTech-manuela was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada's 'Best Employers' as well as 'one of Canada's fastest growing companies' for a ninth year in a row by 'Profit 500'.

StarTech-manuela is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech-manuela will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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