Office Administrator
1 week ago
Hardwire Telecom Office Coordinator
Work Schedule is Monday to Friday 8:00 am to 4:30 pm
Do you enjoy working with a small team and work well independently? Do you have the proven ability to create organization and manage the workflow within an office setting? Are you detail oriented and provide exceptional customer service? In your career, have you held similar positions, where trouble shooting felt natural and you enjoy wearing multiple hats. Hardwire Telecom is in search of an exceptional full-time Office Coordinator.
About Hardwire Telecom
Hardwire Telecom Ltd is a local community-based company created in 2006. We consist of the combined talents of local communications technicians with a shared desire to provide a better communications service to Victoria and Vancouver Island.
Roles and Responsibilities but not limited to:
As the first point of contact for our clients, the Office Coordinator is an integral part of the team who will set a positive and professional image for Hardwire Telecom.
Reception:
Answering incoming calls, scheduling service work, and answering client questions. This role acts as a liaison between client and team.
- Directing all internal and external communications incoming from our frontline phones and general email account
- Reception
- Mail - incoming/outgoing
- Receiving organizational calls and emails from field techs
- Booking appointments and jobs for our field technicians
Administration:
Scheduling work orders, service calls and appointments, converting approved quotes into scheduled installations, administrative support for all areas of the company, and running reports.
- Creating and scheduling Service Orders from inbound contact
- Producing reports from CRM (TigerPaw) and QuickBooks for review
- Creating and maintaining customer and vendor accounts
- Managing inventory of office supplies
- Administration of internal documents including medical/dental benefits, insurance etc.
- Correspondence/communication with service providers as needed.
Dispatch/Scheduling:
- Scheduling of technicians and contractors
- Dispatching calls
- Communicating with customers coordinate schedules.
- Arranging availability of employees and contractors
- Preparing paperwork for jobs and pick tickets.
- Data entry
Required Skills:
- Clear verbal and written communication
- Excellent organizational and multitasking skills
- Computer skills and knowledge (Microsoft Office Suite)
- Answer incoming calls and make outgoing calls.
- Welcoming and warm personality
- Ability to work as a team member and independently.
- Troubleshooting skills
Perks and Compensation:
- Competitive wage
- Extended benefits
- Training and development
- Opportunity to grow into a larger role for the right candidate.
- Great work culture
- Team building
- Free parking
Job Types: Full-time, Permanent
Pay: $22.00-$23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you currently live in Victoria, BC?
Education:
- DCS / DEC (preferred)
Experience:
- Microsoft Office suite: 4 years (required)
- Receptionist: 2 years (required)
- Multi-line phone systems: 2 years (required)
- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)
Language:
- English (preferred)
- Clear concise English (required)
Work Location: In person
Keywords : Victoria jobs
Closed Date :
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