Full Time Program Service Manager

2 weeks ago

Toronto, Ontario, Canada The Salvation Army Full time

We are currently hiring a
Full-Time Program Services Manager. This position reports to the Director of Community Programs and is currently assigned to work in the Toronto Ontario (DVP & Lawrence Avenue) area.

This is a full-time position that works 40 hours per a week, currently scheduled Monday to Friday, flexible to meet program needs.

To ensure supervision is provided to the Booth Supportive Services Team, to meet the Funders expectations of service delivery.

To contribute to the quality development of The Salvation Army services to the homeless to meet the vision and planning goals.


KEY RESPONSIBILITIES:

Consult and Coordinate Shelter locations to ensure consistent /streamlined delivery of services including

  • Development and review of Policies & Procedures to ensure that they reflect new processes based on housing supports
  • Provide dynamic leadership and supervision
  • Contribute to the quality development of Salvation Army services to the homeless to meet vision and planning goals.
  • Ensure clinical case work supervision is provided to Housing Support Services to meet expectations of service delivery

Program Development

Triage

  • Support the implementation and adoption of the Triage processes
  • Support staff and trainers on Triage process

Case Management

  • Support the implementation of Case Management process
  • Support ministry units in adopting evidence based Case Management process
  • Support staff and trainers on Case Management process
  • Ongoing monitoring of Case Management process
  • Support Research Analysist in completing fidelity monitoring of programs
  • The Outcomes Star
  • Support the implementation and adoption of the use of The Outcomes Star
  • Support staff and trainers on The Outcomes Star
  • Ongoing monitoring of The Outcomes Star
  • Work with Senior Leadership team to identify areas of program strengths and development for ongoing program development
  • Support ministry units in areas of developing program evaluations, theories of change and logic models as needed.
  • Participate in strategic and program planning
  • Ensure that program planning incorporates Spiritual Care

Program Monitoring and Evaluation

  • Ongoing monitoring of Triage program implementation
  • Oversee the development and production of quarterly and annual reports on data as it relates to Triage process
  • Oversee the development and production of quarterly and annual reports on data as it relates to programming
  • Support the design, implementation and evaluation of pilot projects
  • Design, implement, evaluation tools including client survey's, focus groups and interviews as part of ongoing evaluation processes to support a continuous improvement cycle and accreditation standards
  • Support ministry units in ongoing research and program evaluation needs
  • Support ministry units in training needs as it pertains to programs services

Research

  • Responsible for direct supervision of Research Analyst
  • Lead the development of a Research and Evaluation Strategy
  • Responsible to produce and/or oversee and provide direction on research and evaluation reports
  • Work with ministry units to ensure research and evaluation accreditation needs are met.
  • Work with ministry units on their research and evaluation needs
  • Support the implementation of research projects at ministry units as appropriate
  • Recruit and train students and volunteers to support research and evaluation projects
  • Develop research conference proposals and presentations

Program Oversight for Booth Support Services (BSS)

  • Responsible to work with the Executive Director in leadership, coordinated development and achievement of the agencies' missions, visions, and strategic priorities; and the operationalization of agency values
  • Oversee the continuous improvement of all BSS program operations.
  • Oversee the evaluation of all BSS program services and operations.
  • Lead the development and implementation of safety procedures for all program staff and students.
  • Build and maintain relationships with all BSS housing partnering agencies to ensure contract compliance and healthy working relationships.
  • Ensure the Housing and Community Supports programs' policies and procedures are developed, implemented, reviewed and updated annually in accordance and consistent with The Salvation Army (TSA) Operating Policies, Accreditation Standards and Review Procedures, legislative requirements and funding expectations, meeting strategic and operational objectives
  • Annually lead and update the agencies strategic priorities and annual goals, manage their achievement, evaluate and report goal outcomes through a teambased strategic and annual planning process consistent with key stakeholders' strategic priorities (i.e. TSA, MOH, and TC LHIN); plan and prepare for program reviews and audits, including implementing new programs to meet agencies' changing needs
  • Participate in the development and implementation of safety procedures for all

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