Full Time Program Services Manager

2 weeks ago

Toronto, Ontario, Canada The Salvation Army Full time

KEY RESPONSIBILITIES:

Overall Service Responsibilities:

Case Management Program

  • Creates, monitors and implements Case Management Policies in consultation with the Director and the Program Services Director.
  • Responsible for the implementation and oversight of client intake and case management process using Housing First approaches and processes.
  • Understands and embraces Critical Time Intervention as a case management model and supports the Case Management Team in their direct work with clients and in brokering community supports.
  • Completes statistical data and other reports as required by the Director.
  • Chair of Case Management Team meetings; represents the Case Management Team to other members of the shelter staff, at staff meetings, etc.
  • Responsible to participate in On Call coverage.

Direct Case Management

  • Carries a caseload and provides direct case management services to 510 residents.
  • Responsible for liaising with external agencies, making and accepting community referrals as required.
  • Responsible for maintaining and updating client files.
  • Advocates on behalf of the shelter clients and ensures that best possible services are provided.

Case Management Staff Supervision

  • Supervises Case Management staff ensuring provision of effective case management services.
  • Conducts regular formal supervision and annual PEAC appraisals with all members of the Case Management staff.
  • Responsible to define tasks, responsibilities, policies and procedures for the members of the Case Management staff.
  • Identifies educational and training needs of Case Management staff and coordinates training opportunities.
  • Responsible to supervise MSW students placed at the shelter through Toronto Housing & Homeless Supports.
  • Serves as a resource to the Case Management team.

Program Services

  • Identifies, develops and coordinates external community partnerships that contribute the resident experience.
  • Assists with internal program development in coordination with other members of the management team.
  • Assists in coordinating staff events and celebrations.

Assistance with Employee Relations

  • Participates in the recruitment, selection and orientation for the Case Management & Housing staff.
  • Recommends disciplinary actions including termination in concert with the Director of Employee Relations, THQ/DHQ standards and the Employment Standards Act.
  • Organizes and assists with staff training in accordance with the facility policies.

Assistance with Finances

  • Prepares the Housing Services portion of the annual budget in consultation with the Director.
  • Assists with the monitoring of financial expenditures in the Housing Services department as per yearly budget projections.
  • Responsible for the approval and distribution of client assistance funds in accordance with policies set by TSA and Toronto Housing and Homeless Supports.

ORGANIZATIONAL RESPONSIBILITIES

  • Adheres to standards that are consistent with the values & philosophy of The Salvation Army, Toronto Housing & Homeless Supports and the shelter.
  • Member of the Management and Program Management Teams.
  • Reads and complies with the Policy and Procedures Manuals.
  • Understands and adheres to policies set by funding bodies (i.e. Toronto Shelter Standards) and works in compliance with such guidelines at all times.
  • Participates in authorized seminars and training sessions as requested.
  • Ensures that Case Management staffs are trained in accordance with The Salvation Army's policies and procedures.
  • Ensures that The Salvation Army Accreditation Standards for Social Services are maintained and participates in the review process.
  • Participates in the strategic planning process.
  • Represents the shelter on community committees as designated by the Director.
  • Represents the organization in a professional manner at all times.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • A minimum of a college or university degree. An MSW would be considered an asset.
  • Certification in First Aid/CPR, and Non-Violent Crisis Intervention.
  • Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

  • A minimum of 5 years experience working with individuals experiencing homelessness.
  • 5 years supervisory experience.
  • Thorough knowledge and experience of the homeless sector.
  • Thorough knowledge of Toronto Shelter Standards.
  • Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

  • Good interpersonal skills.
  • Fluent in written and spoken English.
  • Second language would be considered an asset.
  • Computer skills.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provid

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