Coordinator, Rural Northern Locum Programs

Ontario Health – Ontario
Full-time
R106954

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

As a key member of Rural and Northern Locum Program team, the Coordinator will provide coordination, operational, and administrative support to facilitate the delivery of OH's dynamic and complex Rural and Northern Locum programs.

Reporting to the Team Lead or Manager, the Coordinator is responsible for key operational tasks including providing front-line client services, responding to physician and stakeholder inquiries, maintaining database records, supporting various program operations, administrative processes and referring clients and stakeholders to appropriate resources.

The successful applicant should be able to work effectively as a part of a dedicated tam and be passionate about supporting initiatives that improve the delivery of key programs. The individual will be interested in learning about the organization and will be able to see their daily activities in the context of organizational goals. As the first point of contact for external stakeholders, this individual will demonstrate professionalism, tact, diplomacy, and excellent judgement and decision-making skills.

Here is what you will be doing:

• Supporting Rural and Northern Locum Programs ongoing operations, including:
  • Ensuring effective day-to-day program operations through comprehensive document/contract management and tracking.
  • Assisting with often urgent health human resources requests by providing timely, knowledgeable responses to health human resources inquiries for internal partners or external stakeholders.
  • Create and maintain client/stakeholders accounts and accurate program records.
  • Prepare and analyze program reports leveraging data from a variety of sources for program evaluation and ongoing program status updates.
  • Assess and develop operational policy recommendations to improve program performance and efficiency.
  • Establish and maintain positive liaisons with relevant stakeholders to provide exceptional customer service and answer requests/inquiries.
  • Work collaboratively with other department staff to proactively identify and resolve operational issues, share information and best practices.
  • Planning and coordinating meetings through scheduling, developing agendas and meeting materials, preparing meeting minutes and summaries.
  • Supporting physician expense reimbursement process and providing ad-hoc support to team members as needed.
  • Supporting Team Lead and/or Manager with recruitment, on-boarding, meeting coordination and material preparation.
• Establish and maintain positive working relationships with key internal and external partners. Acts as the first point of contact for stakeholder questions and concerns, manages incoming inquiries and triages requests as required. Ensures that matters are handled in a timely fashion, with attention to detail, accuracy and strict confidentiality.
• Develop correspondence, presentations, slides, reports, mee3ting/event evaluations and other documentation as required.
• Manages office supplies and maintains effective electronic and paper-based filing system.
• Manage the content of internal and external websites, forms, operational documents.
• Support development of tools and templates, and where required conducts training courses on how to use them.
• Coordinate, schedule and manage logistics for ad hoc logistic meetings with internal and external individuals and groups.
• Ensure that all pending documentation is brought forward when necessary and according to appointments and deadlines.
• Perform other related duties as required to support program delivery and operations.

Here is what you will need to be successful:
Education and Experience

Undergraduate degree plus minimum 2 years of equivalent experience OR Diploma plus minimum 3 years of equivalent experience. Experience in healthcare, the healthcare system or equivalent experience considered an asset.

Knowledge and Skills

• Excellent communication, interpersonal, decision-making and diplomacy skills. Able to interact comfortably with all levels of organization and personnel.
• Excellent organizational skills. Responsible and highly motivated. Must be able to manage multiple tasks. Demonstrated initiative and the ability to work independently and to deadlines with an attention to detail.
• Ability to work both as a member of a team to fulfil the team's responsibilities, and independently, using sound judgement and independent thought.
• Advanced knowledge of Microsoft Word, PowerPoint, Excel, Adobe, Outlook and Internet. Experience with MS Project and MS Vision is an asset.
• Excellent written and oral communication skills. Demonstrated proficiency in English grammar and spelling.
• Attributes:
  • detail oriented
  • Well organized and the ability to prioritize
  • Customer focus
  • self-motivated
  • Ability to work independently or in a team

Employment Type: Permanent Full-time

Salary Band: 3

Location: Toronto, Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: April 8, 2024

Ontario Health encourages applications from candidates who are First Nations, Metis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they're fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.