Client Care Coordinator, Fraser Regional

1 week ago

Maple Ridge, British Columbia, Canada PHSA Full time

Client Care Coordinator
BC Mental Health & Substance Use Services

Maple Ridge, BC

What you'll do

  • Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approaches for the delivery of services. Promote quality of care by consulting and collaborating with interdisciplinary team members to help establish appropriate goals of care and individualized care plans considering the client's physiological, psychiatric, psychological, spiritual and sociocultural needs.
  • Assist staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Work with clients and the team to minimize variances from the standardized elements of care as described in the clinical pathway. Facilitate the evaluation of services to ensure program and service needs are met. Ensure adherence to established policies, procedures, and protocols including those for quality assurance and the safety of staff and clients; making sure that an adequate number of appropriate qualified clinical staff are available, coordinating equipment and other resources; and collaborating with other areas/external resources to solve operational problems, facilitating continuity of nursing care. Advises the HSM (or oncall Administrator) of any urgent patient care issues or concerns.
  • Attend and participate in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to client care standards. Assess the client's overall needs, conducts risk assessments, formulates initial diagnostic impressions and determines priority of care requirements.
  • Review client progress and needs. Provide formal and informal consultation as needed to health care team members, other health care providers and students. Promotes interdisciplinary collaboration for treatment concerns, continuity of care, crisis management protocols and community resource coordination. Assists with therapeutic interventions and problem solving, provides clinical guidance and information on complex cases, discusses client care issues and develops linkages/partnerships to meet client need.
  • Establish, maintain and enhance therapeutic relationships based on respect with client. Engages others in treatment planning and evaluation, provides followup planning, supports clients to manage selfcare, encourages informed decision making and empowers client to improve quality of life. Teaches client about management/treatment of medical conditions.

What you bring
***Qualifications:

  • Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
  • Completion of post basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training and experience.
  • Valid BC Driver's License and access to personal vehicle for local area travel may be required.
  • Occupational First Aid II (OFA II) (or OFA III techniques for positions at Ford Mountain Correctional Centre)

Skills and Knowledge:

  • Knowledge of primary care practices, mental health illnesses, substance use and concurrent disorders and treatment.
  • Knowledge of evidence informed nursing theory and practice, including pharmacology (indications and sideeffects) and therapeutic and counseling skills.
  • Demonstrated ability to provide effective leadership, supervision, work direction and consultation.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employ

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