Desktop Support Analyst

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary
WHAT IS THE OPPORTUNITY?

Being part of the RBC Capital Markets Trade Floor team, is a fast-paced, challenging yet very rewarding experience.

Being close to the action of market traders and having an impact on their success, is a very real and rewarding opportunity.

You'll be part of a very select, highly technical work team, focusing on keeping our trade floor supported and active, during a very busy trading day.

WHAT WILL YOU DO?

  • Handle trade floor support requests through a dedicated hotline and walk up support as needed.
  • Deploy hardware as well as imaging computers for hot swaps and onboarding deployments.
  • VPN \ SSL Support as well as Cisco vEDGE and Aruba Rap (mySOHO routers) support.
  • Responsible for managing a client based of ~660+ users\traders including desktops and peripherals, VDI's. Laptops, Thin Clients, Printers, and iPhone\Android devices.
  • Day to day deskside support with shifts covering 6:00am to 6:30pm weekdays.
  • Onboarding and off boarding users
  • Requests, prepare hardware devices for work and workfrom home equipment.
  • Help with deskside projects on occasional evenings and weekend workloads.
  • Supporting Disaster Recovery site and annual DR tests.
  • Windows 10 and Office 365 environment
  • Provides initial investigations and ensures fast turnaround times on incident resolutions.
WHAT DO YOU NEED TO SUCCEED?

Must have:

  • 2 to 3 years professional experience working in Trading and Financial services.
  • Ability to quickly learn and work independently, in a fastpaced trading environment.
  • Strong daily use of ServiceNow incident ticket experience is a must
  • Demonstrated ability in written and oral communication skills.
  • Ability to determine the information and communication needs of the stakeholders.
  • Strong organizational, workflow management and time management capabilities.
  • A strong understanding of technology and/or financial services industry.
  • Deadlinedriven and resultsoriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
  • CompTIA A+ certification

Nice-to-have:

  • Experience in a matrix environment, such as a large, publiclytraded corporation
  • Ability to learn quickly and manage tech tasks efficiently and with little direction.
  • Strong understanding of the trade floor support experience is a strong quality.
  • Microsoft Certifications / Networks + / VMware experience

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and highperforming team
  • A worldclass training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
LI-Hybrid

TechPJ

Job Skills
Client Centricity, Computer Repairs, Critical Thinking, Customer Interactions, Customer Support Systems, Databasing, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Networking Hardware, Network Systems, Office Administration, Problem Solving, Systems Security, Technical Support, Technical Troubleshooting

Additional Job Details

Address:

ROYAL BANK PLAZA, 200

BAY ST:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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