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Temporary - 6 Month Contract - Customer Experience

3 months ago

Edmonton, Alberta, Canada Ennis Fabrics Full time

Position Title
:
Customer Experience Showroom

Department:
Customer Experience

Reports to:
Customer Experience Manager

Position Summary:

The responsibility of this position is to provide customer service to all walk-in customers.
The position is also responsible to maintain showroom/sales counter appearance and stack books, binders and gallery sample presentations. Occasional clerical support may be requested for other functional areas.

Primary Responsibilities:

Customer Service/Sales:

  • Greet and direct all customers in a polite and professional manner.
  • Provide product knowledge and make recommendations
  • Ensure regular contact with customer base through visits to the showroom
  • Deal with customer problems and/or complaints
  • Assist credit department in collecting outstanding accounts in a timely manner
  • Take payments/complete customer receipts
  • Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional
  • Relay customer comments/questions and concerns to respective Sales Professionals
  • Attend product knowledge/sales meetings (when possible)

Showroom Management

Principal Duties and Responsibilities:

Customer Service/Sales:

  • Greet and direct all customers in a polite and professional manner.
  • Provide product knowledge and make recommendations
  • Ensure regular contact with customer base through visits to the showroom
  • Deal with customer problems and/or complaints
  • Assist credit department in collecting outstanding accounts in a timely manner
  • Take payments/complete customer receipts
  • Greet all new potential customers and forward client information (New Account Profile) on to respective Sales Professional
  • Relay customer comments/questions and concerns to respective Sales Professionals
  • Attend product knowledge/sales meetings (when possible

Showroom Management

  • Maintain a neat/clean appearance of the showroom and sales counter
  • Rotate "New" sample presentations in the Showroom
  • Update the Supply Cabinets when required
  • Update Sample books as required (including removing or stickering all discontinued samples, or updating new sample pages)
  • Keep a supply of gallery samples, stackbooks and binder cards for customer signout
  • Record and control all sample signouts
  • Sticker and remove all discontinued products
  • Maintain a binder of most current price lists
  • Maintain a supply of monthly special inserts
  • Regularly review clearout/overstock reports
  • Includes ensuring samples or yardage are on display in the discontinued area
  • Manage regular servicing of Showroom (i.e.

windows, mats, lighting, snow removal
):

  • Ensure coffee is available in the Showroom for customers at all times
  • Update the clearout and overstock samples weekly
  • Other administrative duties as required
  • Participate in physical inventory when required

Communicates with:

  • Existing and potential customers, warehouse staff and all departments at head office

Personal Characteristics required:

  • Good customer service skills/sales oriented with professional telephone manner
  • Good problem solving skills and able to make decisions
  • Strong organizational skills and able to multitask to achieve deadlines
  • Strong attention to detail
  • Selfdisciplined independent work style while remaining approachable
  • Able to deal with routine/repetitive tasks
  • Willingness to be flexible and participate in various duties/responsibilities

Education:

  • High School Diploma
  • Basic Computer Skills; including Email, Word, Excel

Experience:

  • Customer Service/ Sales experience
  • Typing/Computer Skills. Microsoft Office intermediate skill level WPM (skills will be tested)
  • Proven skills in multitasking, problem solving and decision making within a high volume, fast paced environment
  • Demonstrated ability to work cooperatively in an independent and/or team setting.
  • Excellent communication skills both verbal and written
  • Office/Reception experience

Working Conditions:

  • Office environment
  • Business Casual Dress Code

Benefits:

  • Casual dress
  • Company events
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Do you have customer service experience? How many years?
  • Can you please tell me what salary range you are looking for?
  • This position is fulltime 40 hours per week, Monday
  • Friday, 8:00 AM 4:30 PM. Is this what you are looking for?
  • Do you have a reliable mode of transportation?
  • This is a TEMPORY 6MONTH
  • CONTRACT position. Is this what you are looking for?
  • Our Showroom location is at ST | Edmonton, AB T6E 6V6. Will this location work for you?

Work Location:
In person