Assessment Testing Officer

7 days ago

Victoria, British Columbia, Canada Camosun College Full time
Job Description

Under the direction of the Coordinator, Assessment, and with minimal supervision, the Assessment Testing Officer (ATO) performs selected assessment functions.

As a first point of contact for prospective, new and current students as well as the general public and the college community, the ATO makes independent, on the job decisions in responding to inquiries.

The ATO provides assistance and information related to the assessment process, programs, courses, student services and related policies. The ATO will cooperate closely with the assessment team, departments within School of Access and members of the college community Camosun International, Student Services staff, and Indigenous education centres in the community) to create and maintain a supportive environment. Will require working evenings and weekends as well as travel between campuses.

TYPICAL DUTIES
Provides first point of contact for students

  • Responds to all inquiries, determines appropriate assessments and makes appointments;
  • Handles all client contacts in a professional manner, and uses good judgment in order to direct clients to the "right" assessment, place or person the first time;
  • Explains and clarifies program prerequisites, assessment results, placement decisions;
  • Provides information to clients about college programs and services;
  • Provides program and admission information by answering inquiries, explaining policies and procedures, and making appropriate referrals as needed;
Provides a high level of service to prospective, new and current students

  • Provides a non threatening, calm and supportive environment for applicants in the assessment situation;
  • Uses good judgment, creative problem solving techniques, sensitivity and tact to resolve issues and conflicts related to assessment, admissions and registration;
  • Conducts assessment testing/examinations; prepares, maintains and uses appropriate material, both computer and paper-based;
  • Conducts assessment orientation at the start of each testing and invigilation session;
  • Scores tests in accordance with established norms and procedures;
  • Enters, processes and maintains assessment data in applicable system;
  • Ensures the security of test materials and computer records;
  • Distributes assessment results to applicants, to Student Services staff, and to appropriate instructional areas when applicable. Advises applicants about assessment results and procedures once assessment has been completed;
  • Prepares and distributes test packages to out of town institutions for administration to eligible applicants. Monitors the return of same, and processes the assessments;
  • Handles correspondence for both core and external invigilations. Schedules appointments, prepares, keeps secure, records and mails external testing materials;
  • Ensures the confidentiality of assessment results, client test data and personal data;
  • Prepares invoices for invigilation fees and directs applicants to the cashier;
  • Responds to inquiries from within the College, other post secondary institutions, and agencies regarding assessment;
  • Responds to inquiries and disseminates information regarding external examinations and individual examinations from other institutions;
  • Prepares materials to support the assessment information and orientation functions;
  • Researches information for clients that is not readily available;
  • Understands and provides basic interpretation of college policies and procedures that support admissions and registration prerequisites;
  • In consultation with the supervisor, drafts content and updates for departmental specific publications, website and support material;
Contributes to maintaining a high level of service and an efficient team and department

  • Develops and maintains up-to-date knowledge of assessment and testing procedures as well as program and course information and changes;
  • Understands, practices, and meets customer service standards and expectations;
  • Develops and maintains a thorough knowledge of APS and knowledge of Colleague.
  • As a team member, provides input into the development and enhancement of business processes and procedures that improve customer service and department efficiency,
  • Maintains student files, statistics and other records as appropriate;
  • Participates in orientation and training of Assessment staff when personnel or responsibilities change;
  • In collaboration with other departments and staff, reviews and recommends enhancements to technical supports and business processes required to deliver quality services;
  • Performs general departmental duties such as ordering supplies/forms, filing, or distributing mail as required;
  • Performs other related duties similar in scope and complexity. Qualifications Completion of two years post-secondary education and three years of related experience working with the public plus one year within a post-secondary Student Services office environment, or an equivalent combination of education and experience.
  • Ability to work well in a high volume, frequently changing, fast-paced client-centred environment and maintain excellent attention to detail
  • Proven computer and technology skills including proficiency with MS Office suite, Outlook, applicable assessment software, and the college integrated database system; and use of optical scanners and other related equipment and devices
  • Demonstrated excellent human relations skills, including effective listening and conflict resolution to work effectively with a diverse population
  • Demonstrated communication skills and customer skills to work with to students and staff, the general public and external agencies/institutions with respect, confidence and tact.
  • Proven ability to work as a team member, and independently for sustained periods of time;
  • Demonstrated organizational, problem solving, and decision-making skills to multi-task and meet deadlines Supporting Truth & Reconciliation Commission's Recommendations Capabilities The core capabilities are required for all positions at the college.
Focus on Students and Their Success (Core)

  • We all have a role to play in promoting and supporting students – directly or indirectly – contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)

  • Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)

  • Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.

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