![EMCO Corporation](https://media.trabajo.org/img/noimg.jpg)
Plumbing Inside Sales
2 weeks ago
EMCO Corporation was founded in London, Ontario in 1906. EMCO is one of Canada's largest integrated distributors of products for the construction industry. EMCO offers products in the distinct categories of plumbing, waterworks, industrial and HVAC.
We strive to satisfy the needs of our customers with a focused product assortment, transported and sold through an extensive network of 250 Profit Centers, distribution warehouses and showrooms across Canada.
Job Description:
We are currently hiring a full-time Plumbing Customer Service Representative at our EMCO Plumbing location in Burnaby.
A Typical Day at EMCO:
- You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing.
- Support will also be provided to the Outside Sales function.
Additional duties will include:
- Research product for customers and provide recommendations on our assortment of product
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and followup with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager
- Please insert any additional duties and responsibilities
Qualifications:
What We Are Looking for From You:
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 3 year of experience with customer service or counter sales in the plumbing industry
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fastpaced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
- Please insert any additional qualifications that are required for the position
- Positive, cando attitude
- Ability to work well in a supportive teambased environment
- Strong work ethic and high regard to customer service
Preferred Skills
- Plumbing and heating product knowledge (+3 years) sold at the Profit Centre
- Experience using Infor and Outlook
About Our Team:
Here at EMCO, we offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development.
As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.
We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Please insert any additional information on your PC in this paragraph (team, culture etc.)Why Join Our Team?
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with a competitive salary, benefits, and commission plan
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Worklife balance and flex time
- Multicultural place to work
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