2slgbtq+ and Black Customer Segments Intern/co-op

2 weeks ago

Toronto, Ontario, Canada TD Bank Full time
410152BR

Campus Program

Toronto, ON

May 23, 2023

Company Overview

All companies are not the same. What makes TD special as a business is also, what makes us special as an employer.

Why TD?
***
TD's Colleague Promise: A better you. A better us.
A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That's our unique and inclusive culture.

Department Overview


TD is on a journey to leverage its strong brand equity to become the undisputed bank of choice in the 2SLGBTQ+ and Black communities.

To win and reach our vision, we have built a cross-enterprise effort that includes TD Business Banking, TD Wealth and TD Canada Trust with a plan and capabilities to enhance our brand, deepen relationships with existing customers and drive new to bank business.


These initiatives will have detailed market analysis and customer research, as well as reviews of our credit processes, product offerings, referral/acquisition programs, training, and recruitment efforts.


The goal of the Customer Segments team is to provide elevated advice for 2SLGBTQ+ and Black customers to enhance financial health and security.

The team is responsible for developing, implementing and sustaining customer segment programs to build awareness, accelerate acquisition and deepen customer relationships.


The team will actively work to strengthen the strategic and tactical alignment between core businesses including TD Canada Trust, TD Wealth, TD Business Banking and TD Insurance.

It will also include involvement with enterprise partners like Marketing, Digital and our Customer Contact Centers.

We have 2 internship opportunities for each of our respective segments. The internship role will support the 2SLGBTQ+ and Black customer segments by providing a broad range of analysis and project support in the development of business programs, including processes and procedures development and monitoring.

Requirements:

  • Demonstrated understanding of the lived experiences of 2SLGBTQ+ and / or Black communities
  • Involvement as an ambassador, promoter, or supporter of any of those communities
  • Be passionate about Diversity and Inclusion initiatives
  • 3/4th year student. Preferable in a business program.
  • Business acumen and strong organizational awareness
  • Strong knowledge of Microsoft Office (i.e. Excel, Word, PowerPoint, etc)
  • TD working experience is an asset
  • Interest in working in a customerfacing role (small business account managers, financial advisors, etc.) preferred
Additional Information

Work term
:
September - December

Hybrid work environment: 2 days in office, 3 days remote
Start Date

  • Fall
Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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