Full Time Service Advisor

2 weeks ago


Canada Vancouver Community College Full time
Client Services Specialist, Salon and Spa
Position Title Client Services Specialist, Salon and Spa

We acknowledge that Vancouver Community College ( VCC ) is located on the traditional unceded territories of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

Come join the VCC community as we shape the future together. This position is responsible for performing a variety of tasks to support VCC Salon and Spa daily operations. The Salon and Spa reception area is a high-traffic, open workspace where working conditions can be demanding. This position requires a highly motivated individual with the ability to provide exceptional customer service.

Offers exceptional clients services when greeting clients upon arrival and over the telephone, confirming appointments and answering questions about services.

Consistently promotes and provides a high-standard of service by keeping a friendly, positive attitude with every client and team member in the department.

Offers the highest level of personalized service with the ability to remain calm and gracious while addressing stressful situations.

Books and confirms appointment services both in person and on the telephone efficiently;
Performs transactions including payment processing, cash handling and daily sales reconciliation and reporting.
Informs clients about services and product specials.
Clearly conveys a complete understanding of pricing and descriptions for available services and product lines.
Answers a multi-line telephone promptly and professionally, offering consistent professional, engaging and friendly support.
Ensures reception and waiting area is safe and free of obstructions and hazards.
Assist with quarterly inventory.

Performs a variety of tasks related to assisting salon operations, including stocking shelves, and maintaining a clean and organized reception area.

Grade 12 including up to 1 year industry related customer service and retail experience;
Computer literacy in Microsoft Office including Word and Excel.
Experience with customer booking Software (such as Milano).
An equivalent combination of training and/or experience may be substituted for the required qualifications.
Must be self-directed, motivated, and demonstrate exceptional customer service.
Must be able to show confidence and initiative in job performance.
Employment Group Support Staff (CUPE)
Type of Position Permanent
Employment Type Full Time
Downtown
Position End Date - For Temporary Positions
Tuesday to Saturday 8:30am – 4:00pm
Required fields are indicated with an asterisk (*).
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