Outreach Worker

2 weeks ago

Toronto, Ontario, Canada St. Michael's Hospital Full time

The ED Outreach Worker - THRIVE works as a part of an inter-professional team in Emergency Medicine (EM) at St.

Michael's Hospital supporting the care of patients who are affected by violence.

As the core part of the THRIVE Hospital-based Violence Intervention Program, they meet patients at the time of violent injury to support their transition from hospital to community.


DUTIES & RESPONSIBILITIES:

  • Establishes and maintains therapeutic rapport with individuals to facilitate a positive navigation in the ED and in the days, weeks and months following their visit
  • Effectively assists individuals using traumainformed care and evidence/strengthbased strategies
  • Provides support to individuals to assist them in meeting their safety and discharge planning
  • Provides outreach support to individuals to help access resources, connect with agencies and improve community connections/integration
  • Works collaboratively with community agencies to connect/reconnect individuals with existing supports
  • Works diligently to foster excellent relationships with internal and external partners
  • Provides outreach services to individuals who are unwilling or unable to attend hospital based appointments
  • Engages in periodic evaluation and review of individual goals and recalibrates goals as is appropriate
  • Acts as an advocate when deemed necessary
  • Records all individual interactions in an objective and accurate manner that reflects organizational protocols and established regulatory practices
  • Documents all stages of the care transition and coordination process clearly, accurately and concisely
  • Builds partnerships with community agencies including developing and implementing referral pathways
  • Acts as a liaison with the community agencies to ensure appropriate referrals
  • Engages in daytoday liaison activities with relevant professionals and community members
  • Other duties as assigned.

QUALIFICATIONS:

  • College diploma required or relevant combination of education and/or experience
  • A minimum 2 years' experience working with individuals experiencing violence and/or repeat injury
  • Lived experience with social disadvantage
  • Extensive knowledge of social service resources in the community
  • Experience working in an independent outreach position, meeting with clients alone in the community or in their homes
  • Experience in case management, and goalsetting
  • Experience in engaging people facing significant barriers to accessing health, social services and housing
  • Strong organizational, coordination and administrative skills
  • Skill in crisis management and intervention with clients
  • An ability to respectfully and meaningfully engage clients experiencing violence and/or repeat injury;
- demonstrated understanding of the unique issues and barriers facing this population

  • A commitment to walk beside and support a client as they build personal agency and independence
  • A commitment to a cooperative approach to problem solving
  • An ability to work independently and as part of a multidisciplinary team
  • Awareness of violence, repeat injury, and related issues and their impact on individuals
  • Experience working in an interprofessional team
  • Excellent written and verbal communications skills
  • Experience working with diverse communities with complex psychosocial needs
  • An understanding of the impact of the social determinants of health and a commitment to working collaboratively with patients to mitigate these

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