Contract Paid Identification Outreach Worker

1 week ago

Toronto, Ontario, Canada The Neighbourhood Group Full time
_
The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House_

POSITION TITLE:
ContractPAID Identification Outreach Worker

DEPARTMENT:
Urban Health and Homelessness Services

STATUS:
Contract Full-time, CUPE 7797

# HRS / WEEK:35

CONTRACT DATES:
ASAP till May 31, 2024, or the return of the incumbent, whichever comes earlier

REPORT TO:
Manager, PAID and Housing Services

HOURLY RATE:
$27.48

GENERAL DESCRIPTION:

The Partners for Access and Identification (PAID) Project is a cross-Toronto initiative that assists homeless people to replace or obtain their identification.

The Identification Outreach Worker works directly with homeless and marginally housed people to assist them with replacing or obtaining their personal identification, which will enable them to access available services, housing, healthcare, food and income supports and other programs.

This position reports to the Manager of PAID and Outreach and is part of
CUPE LOCAL 7797.

MAJOR DUTIES:

  • Assist homeless and marginally housed individuals and families to help them obtain new, or replace lost or stolen identification
  • Liaise with document issuing offices at various levels of government, Toronto Social Services, and others to minimize barriers that may prevent homeless individuals and families from accessing services
  • Collaborate with various social service agencies, hostels and food programs, etc. to ensure the effective operation of ID clinics, and to assist clients.
  • Ensure accurate, timely and complete documentation and reporting on computer or hard copy, as directed.
  • Ensure that identification is kept secure until it is delivered to the client.
  • Participate in and/or take notes of team meetings and staff meetings, as required.
  • Participate in a minimum of three agency events and/or fundraising activities (i.e. the annual canvass) annually.
  • Maintain client confidentiality and adhere to TNG policies and procedures.
  • Perform other duties, appropriate to the position, as required.

REQUIREMENTS & QUALIFICATIONS:

  • A diploma or degree in a relevant field or equivalent combination of years of relevant work experience, skills and training
  • Two years of related professional experience working with diverse population
  • A valid Ontario Driver's license is preferred
  • A thorough understanding of the concerns and needs of homeless individuals and families, and the ability to communicate effectively with them
  • Knowledge of the social services and community resources available, and how to access them
  • Knowledge of processes for obtaining secondary documentation, i.e. passports or drivers licenses.
  • An understanding of the security considerations required of the project.
  • Competence in the use of computer software, and familiarity with using a database.
  • The ability to work with mínimal supervision.
  • The flexibility to solve problems creatively.
  • The ability to function as a member of a team whose members are located at separate sites
  • The skill and patience to work under pressure while maintaining a calm, patient manner.
  • The willingness and flexibility to alter work schedules and regular duties to accommodate the needs of the department and/or agency.

Salary:
$27.48 per hour

Application question(s):

  • Do you have a diploma or degree in a related field?

Experience:

- professional experience working with diverse populations: 2 years (preferred)

Work Location:
In person

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