Invoicing & Service Order Entry Associate

1 week ago


Kitchener, Ontario, Canada Diatec Canada Ltd. Full time

Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers.

Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure quick delivery of accessories and consumables, backed by our commitment to customer satisfaction and reliable service.

With a focus on meeting the unique demands of the Audiological field, Diatec Canada is dedicated to delivering high-quality products and personalized support to help our clients succeed.

Kitchener, ON - Onsite


We are seeking a detail-oriented Invoicing & Service Order Entry Associate to join our team to maintain the accuracy and integrity of orders and stock in the Navision database through accurate (service) order entry and invoicing of Diatec products and services.


Responsibilities:

  • Generate/post all invoices into Navision.
  • Generate Diagnostic services orders using Salesforce and Navision
  • Responsible for accurate documentation of Diagnostic consignment units.
  • Perform appropriate credits when making corrections to invoicing and billing errors.
  • Inspect returned products, checking for quality and condition of product.
  • Responsible for accurate documentation, filing, and organization of necessary paperwork.
  • Ensure that all entries are accurately entered into the Navision database.
  • May perform special projects as required by the Manager.
  • Assist other team members as required to accommodate changes in volume, workflow and/or staffing levels.
  • Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality and customer service.

Requirements:

  • A high school diploma or equivalent is required.
  • Prior experience in data entry is preferred.
  • Excellent typing skills are necessary.
  • Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
  • Knowledge of Microsoft Office programs (Word, Excel, Powerpoint, etc.)

Problem Solving/Judgment and Decision Making:

  • Works on production assignments that are semirepetitive and routine in nature. Routinely follows established processes and procedures. Consult with the Manager, Operations for assistance with any technical issues that may arise.

Why should you work with us?

  • Competitive salary with annual reviews
  • Excellent medical benefits; including dental, vision and health, Employee Assistance Program
  • Group RRSP contributions
  • Three weeks of vacation
  • Fitness/exercise spending account
  • Dynamic work atmosphere
  • Career development programs and opportunities

Accommodation
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
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