Homeless Shelter

2 weeks ago

St Thomas, Ontario, Canada Inn Out of the Cold St Thomas Elgin Full time
The INN St.

Thomas-Elgin seeks to provide safe, temporary shelter to individuals 16 and over while supporting all basic human needs and reducing barriers to obtain housing.

Open 24 hours/day, 7 days/week, 365 days/year.

Position Overview:


Reporting to a Program Manager, the role of Relief Support Staff is to maintain a stable shelter environment in the absence of regular shelter support staff.

Services at The INN are delivered in a positive and welcoming work environment from a lens of cultural humility with a guest-centered, trauma informed, anti-oppression approach.


The expectation of The INN leadership is that Relief Support Staff will accept 25% of the short notice (less than 24 hours notice) shifts offered and accept 50% of the longer notice (24 hours or more notice) for shifts to cover co-worker absences such as vacations and attendance at staff development.

Conditions of Employment:

Proof of being fully vaccinated for COVID-19 is mandatory.

Clean and completed Police Vulnerable Sector Check at Employee's own expense. Original document required.

Certification in CPR and First Aid at Employee's own expense.

Support Staff must expect to be in potentially threatening situations while performing their duties at The INN. It is an emotionally challenging and physically demanding job.
 Support Staff need to be capable at all times to:

- alternate sit/stand or walk/run at will
- climb up and down stairs
- crouch/kneel/stoop
- lift/carry
- push/pull
- reach at/below shoulder level
- reach overhead
- run to or from an incident

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

a) Social Service Worker/Community Service Worker diploma or related human/social services degree.

b) Education and experience in fields familiar with individuals experiencing homelessness, trauma, addictions, and mental health challenges an asset, e.g. social services, emergency services, corrections. Retired individuals from these fields are encouraged to apply

c) Non-violent Crisis Intervention, WHMIS, AODA, Health and Safety certificates or willingness and agreement to acquire.

RESPONSIBILITIES include:

Depending on the shift assignment your duties may include all or some of the following:

  • As first point of contact and as representative of The INN, outstanding friendly customer service and strong de-escalation skills are a must for this role.
  • Monitor, covidscreen, and record all those who enter the shelter including guests, staff, volunteers, and community partners.
  • Participate in diversion conversations with each new guest to prevent admission where possible.
  • Collect basic identifying information, emergency contact, signature and signed consent form for any guests presenting during shift, notifying day staff immediately to complete full intake, assessments, and protocols.
  • Ensure all appropriate documentation and recording is always maintained, reflecting professional, accurate, concise, objective, and relevant record keeping to promote effective communication between staff and enhance service goals.
  • Identify guests that need to become document ready and pass on this information to Housing Focused Case Manager.
  • Alongside security, help to manage guest amnesty bin program.
  • Provide support, assistance, and encouragement to guests, referring to day staff for additional support and referrals.
  • Read applicable data base information at beginning of shift and record in same at end of shift.
  • Execute a complete and effective transfer of shift, communicate to oncoming staff all updates or pertinent information in a clear, objective, factual manner.

Community Engagement and Collaboration:

  • Gratefully receive donations from community, properly acknowledging, documenting, and processing items for use.

Housekeeping:

  • Keep work area clean, organized and clutter free.
  • Carry out shift operations including light housekeeping duties (mopping, staging/prepping food for breakfast, laundering) to maintain the general cleanliness of The INN inside and out.
  • Sort and keep tidy The INN supplies including toiletries, linens/towels, guest clothing, office supplies etc., and notify leadership of items requiring restocking before supplies run out.
  • Ensure The INN property is always accounted for and monitor guest use of items belonging to The INN, and notify leadership of any issues.
  • Clean beds and lockers as per procedures.
  • Bag and tag belongings of guests who are no longer utilizing The INN services.

Health and Safety:

  • Ensure one staff is always available on shelter floor when guests are present.
  • Know and adhere to all safety and security procedures (including fire) as outlined in the policy and procedures manual.
  • Work in a manner as required by the employer and use the prescribed safety equipment, personal protective equipment, and clothing.
  • Make regular rounds throughout The INN for safety of and availability to guests.
  • Contribute to the safety of staff, guests, v

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