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Manager On Duty/ Relief Night Manager

3 months ago

Richmond, British Columbia, Canada Radisson Hotel Vancouver Airport Full time
Radisson Hotel Vancouver Airport

  • Supervisory
  • Full Time |
  • Permanent
  • 8181 Cambie Road Richmond
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
Posted on November 7, 2023


Reporting to the Front Office Manager in the new position of Manager on Duty/Relief Night Manager, works alongside Guest Services team to ensure a smooth delivery of customer service and to exceed guest expectations in accordance with brand standards.

The Manager on Duty/Relief Night Manager works a variety of shifts including mornings, afternoons and night shift and assists in overseeing the overall administration of the Front Office Department and Bell Desk.


The scope of the position:

  • Exercise leadership and provide support to team members while promoting work efficiency and productivity.
  • Participate in the development and implementation of strategies for Front Office, Bell Desk, parking, etc. that support the achievement of the Hotel's goals.
  • Create the first impression by supervising the main entrance, lobby, bell, parking, and Front Office areas.
  • Actively engage in managing guest satisfaction and resolving guest issues.
  • Effectively maintain the departmental database, filing system, and inventory.
  • Participate in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
  • Produce regular reports using inhouse property management system and Microsoft Office.
  • Analyze reports in order to develop an informative database for decisionmaking and to communicate upcoming business throughout Hotel.
  • Analyze business forecasts and schedule shifts accordingly.
  • Ensure that Front Desk handles billing and cash in accordance with hotel standards.
  • Plan and coordinate hotel housing activities by working closely with Sales & Catering and Housekeeping.
  • Monitor and championing the Radisson Reward program.
  • Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Assist with orientation and training for new team members.

Responsibilities & Qualifications:

  • A diploma or degree in Hospitality Management or related supervisory work experience
  • An overall understanding and experience in Front Office Operations
  • Experience with Opera and Medallia is an asset
  • Strong use of Microsoft Office
  • Basic knowledge of computer systems
  • Must live in the Greater Vancouver Area
All employees are required to be vaccinated for Covid19.

Salary/Wage:

$46000 starting

Other Perks/Benefits:

Extended Health Benefits Paid vacation Vehicle parking onsite Employee and Friends and Family room rates when travelling

Job Application Process:


Please submit your resume by clicking the button below or fax it to We thank all applicants; however, only finalists will be contacted.