IT User Support I

1 week ago

Calgary, Alberta, Canada Intact Full time
Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d'être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C'est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l'avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

We're looking for an** IT User Support I **to join our growing team

**What you'll do here**:

- Respond to users (brokers/employees) regarding computer systems issues or questions
- Record all queries to document the steps leading to the resolution of the problem
- Intervene in critical situations in the event of a system failure
- Ensure the allocation of the necessary technical resources to respond concretely to any situation by following the existing escalation scales
- Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems
- Participate in the development of documentation intended for users in collaboration with the other support services of the company

**What you bring to the table**:

- Degree in computer science or any combination of equivalent education and experience
- In-depth knowledge of PCs and centralized system environments
- Knowledge of Windows, MS Office, End Point Manager,/ LAN / WAN /, Zendesk
- At least 1 year of customer service experience
- Being customer-oriented
- Team spirit
- Analysis and synthesis
- Be action-oriented
- Hybrid Work location - (at home and mandatory in-office presence)
- Willing to work shift work (latest finish time is 8:00 PM MST)
- Need to interact regularly with an English-speaking clientele and colleagues across the country
- Must be eligible to work in Canada

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d'avantages financiers qui reconnaît vos succès
- Un régime d'achat d'actions des employés parmi les meilleurs de l'industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d'avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d'apprentissage dynamique en milieu de travail, offrant des parcours d'apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d'action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

**Égalité d'accès à l'emploi***

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n'hésitez pas à nous le dire quand nous vous ferons part d'une possibilité d'emploi. Nous travaillerons avec vous pour répondre à vos besoins.

**Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.

  • IT User Support I

    2 days ago

    Calgary, Alberta, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Mann International IT Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingTelecommunications industryConsulting firmFinancial technologyOffice buildingTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and...

  • IT Customer Support I

    1 week ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:The IT Customer Support I Service Desk Analyst has the responsibility and opportunity to provide tier 1 technical support over the phone to AHS staffPrimary responsibilities:Investigating and Responding to Technical Issues. Respond to customer requests for assistance and perform initial assessment. Identify a solution based on available...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada ED Tech Solutions Inc. Alberta Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Rish Consulting Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Rish Consulting Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • User Support Technician

    1 week ago

    Calgary, Alberta, Canada NRIT Consulting Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 yearsTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Rcom Communication Ltd Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingTelecommunications industryInternet Service Provider (ISP)TasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada AIRBORNE DIGI-TECH INC Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • User Support Technician

    1 week ago

    Calgary, Alberta, Canada Rcom Communication Ltd Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 yearsWork setting: Telecommunications industry Internet Service Provider (ISP)Tasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada NEXT GEN COM TECH INC. Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesProvide business systems, network and Internet support to users in...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Sirocco Pharmacy LTD Full time

    Education: College/CEGEPExperience: 3 years to less than 5 years or equivalent experienceWork settingHospital/health care establishment/health institutionPrivate sectorTasksGive access to computer networksReport on the performance of computer systems and networksRespond to users experiencing difficulties with computerConsult user guides, technical manuals...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Hygge Energy Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Unified Systems Inc. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Code Ninjas Willow Park Full time

    Education: College/CEGEPExperience: 7 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada The Soft Hub Inc. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • User Support Technician

    1 week ago

    Calgary, Alberta, Canada Cardiai Inc Full time

    Education: Expérience:Education: College/CEGEPTasks: Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Provide business systems, network and Internet support to users in response to...

  • user support technician

    1 week ago

    Calgary, Alberta, Canada Code Ninjas Willow Park Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • School Technology Support Specialist I

    1 week ago

    Calgary, Alberta, Canada Calgary Board of Education Full time

    Mission:Support Staff Temporary Roster:CBE Human Resources manages a roster of contingent casual on-call workers who are engaged to temporarily replace staff absences and to work on short-term projects. Work assignments may be scheduled in advance or the morning of the assignment. Roster staff enjoys the flexibility of working in schools and departments...